Job Description

Key responsibilities:

• Sales Management; Guide and train the Bloomingdales Concession Team and supervise staff to meet the turnover targets set by the Boutique Manager
• Assist the team during the selling ceremony to maximize the opportunity with each client
• Assist the Boutique Manager in coaching, training and developing staff effectively to their job role in order to meet the Messika’s standards and requirements
• Welcome and assist clients in accordance to Messika’s standards (In the Boutique, on the phone, by mail or during events
• Controlling of efficiency and accuracy of sales transaction handling by staff
• Building a long-term relationship with customers and ensure client data entry and follow-up with new and repeat clients (local and international
• Product/ Merchandise/Inventory Management
• Ensure the proper and accurate management of stock
• Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same
• Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc

Additional Responsibilities:

• Adherence & dissemination of all procedures issued by the Messika in terms of sales, discount, SAV, product exchange, etc.
• Participate actively in Boutique meetings organized by the Boutique Manager (provide feed-back, propose new ideas / actions);
• Remain informed about the business through magazines and regular Boutique checks of the competitors;
• Handle any other ad hoc activities or tasks;
• Precise knowledge of the collections of competing Houses and the latest trends.
• Understand and apply stock management procedures;
• Know the techniques of sale and the Selling Ceremony Messika

QUALIFICATIONS

• A least 3 years proven previous retail sales experience in fine jewelry or luxury environment
• Well-developed written and verbal skills
• Excellent interpersonal skills with the ability to build and maintain strong working relationships
• Strong organizational skills and attention to detail is a must
• Ability to multi-task, work in high pressure environment
• Self-starter / proactive mindset / passion for learning
• Positive energy and genuine desire to work with people
• Passion for the Brand and thriving in a selling environment
• Intellectual curiosity and passion for learning
• Bachelor’s degree in business-related field is a plus
• Prior Management Experience a plus
• Additional language skills are a plus
• Passionate about luxury

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