Job Description

This opportunity is in-office in Sparks, NV- please only apply if you live in or are relocating to the Reno-Sparks area.

In this role, you will be responsible for handling various aspects of dental insurance-related tasks. Your duties will include verifying insurance eligibility, processing treatment plans, coordinating payments, maintaining thorough records, and performing other administrative tasks. You will collaborate closely with our Front Office and Administrative practice staff and contracted RCM staff to ensure smooth operations and accurate financial transactions. The ideal candidate will embody our organization's vision and our policies and procedures and demonstrate our core values.

Why Juniper Services?

At Juniper Services, we take pride in providing exceptional dental care to our patients, and we are committed to maintaining the highest standards of quality and patient satisfaction. We believe in creating a supportive and collaborative work environment where every team member has the opportunity to thrive and grow in their career.

We offer the following benefits the first of the month after 60 days of employment :

• Multiple medical plan options with a generous company contribution towards premiums
• Dental and orthodontic plans with no employee premium
• Vision coverage
• Life insurance
• Company-sponsored life insurance
• Short and long-term disability insurance
• Short-Term Incentive Plans
• 401(k) with up to 4% company match with immediate vesting
• Paid Time Off and Paid Holidays
• Cutting edge training in the Dental field
• Career growth and professional development

Duties

• Acts as liaison between dental offices and Juniper office on all things patient billing related.
• Generate and distribute monthly patient statements for all offices. Maintain proper statement settings in dental software.
• Research and audits questions pertaining to insurance billing, patient ledger and insurance companies.
• Identifies and resolves patient billing complaints and disputes
• Assist the dental office teams with patient ledger audits upon request. Provide thorough documentation on each ledger balance or credit.
• Audit and verify all patient refund requests before being sent to accounting to process.
• Reports any changes in reimbursement to contractual fee schedules or changes in network status on adjudicated claims to the Insurance Billing Manager and Director of RCM Services.
• Review accounts for possible assignment to collection and makes recommendations to Director of Revenue Cycle.
• Oversee all patient collection efforts for accounts over 180 days outstanding.
• Send monthly reports to the collection agency and post any collections payments received.
• Be able to complete all steps in revenue cycle including insurance verification, claim submission, insurance payment posting and claim follow-up.
• Assist with various projects and tasks as directed by Director of Revenue Cycle
• Adheres to all HIPAA guidelines/regulations.
• Performs other related duties as assigned.

Experience

• Knowledge of dental and insurance terminology
• 2-3 years medical and or dental billing experience
• Able to do the same task on a daily basis
• Strong mathematical skills
• Good communication skills
• Highly organized and self-motivated
• Proficient in Microsoft Word, Excel, and Carestack dental software

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