BMW Volvo Mercedes-Benz Service Manager Job at Berglund Luxury Auto Lynchburg, Lynchburg, VA

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  • Berglund Luxury Auto Lynchburg
  • Lynchburg, VA

Job Description

At Berglund Automotive Group we aim to create a challenging and positive work environment that promotes excellence. We empower our staff to provide the best experience possible to our clients. Berglund Luxury Lynchburg is looking for a motivated and passionate candidate to join our store as the Service Manager and lead our growing service department. It will oversee the service department for brands BMW, Mercedes-Benz, and Volvo. Envision working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on the staff and customer base. Are you ready to jump-start your career and grow with us? If the answer is yes, apply below!

WE OFFER:

  • Excellent growth potential with growing organization
  • Life, Disability, Dental, Vision, & Health Insurance

* 401K

  • Paid Vacation
  • Employee Discounts

RESPONSIBILITIES:

  • Ensure that customers receive prompt, courteous, and effective service
  • Serve as a liaison between service staff and customers
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
  • Manage and Hire technicians and service advisors
  • Interview and make new hires
  • Manage workload distribution
  • Control and maintain a high shop productivity rate
  • Prioritize required services
  • Ensure customer has a positive dealership experience
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Spend quality time building relationships with the customers
  • Train advisors on processes
  • Coach team on selling
  • Obtaining sales and profit objectives
  • Maintaining service records
  • Aiming to finish in the top of CSI rankings
  • Building and maintaining a positive work environment

REQUIREMENTS:

  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred
  • Ability to lead a team successfully
  • Understanding of sales vs. profit
  • Comfortable with technology including: DMS, Word, Outlook, Excel, and Teams
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Job Tags

Full time,

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