Job Description

Title: Customer Service Representative I (Inbound/Outbound)

Location: Jacksonville, FL 32224 (Remote)

Contract: 3+ months

Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.

Please note: Candidates can't choose shift, so they must be available to work on 2nd and 3rd shift and at least one day of the weekend.

Candidates from below states can apply:

Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utha, Virginia, Wisconsing, Wyoming

Job Description:

- Call center experience required.

- Excellent communication skills.

- Intermediate knowledge of computer applications.

- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

• Responsibilities: Candidates are required to provide their own equipment for this role.
• All Candidates must have:
• Internet Service (cannot connect via WIFI)
• Core i3 with 16GB of RAM
• Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at
• Candidate must have a minimum of Windows 10 on computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

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