Job Description

At Kisner Law, LLC, we pride ourselves on being a dedicated team of legal professionals with a passion for providing exceptional service to our clients. Specializing in personal injury and workers’ compensation, we offer our clients personalized attention and relentless advocacy. We’re a growing firm based in Hyattsville and we’re looking for a motivated Case Manager to join our team and help ensure the smooth operation of our office.

Position Summary

We are seeking a highly organized and detail-oriented Case Manager to join our legal team. This role is responsible for managing a high volume of personal injury and workers' compensation cases from intake through settlement or litigation. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and is committed to delivering excellent client service while supporting attorneys in all phases of case development.

Key Responsibilities:

Client Intake & Case Screening

• Serve as the initial contact for potential clients via phone, email, online inquiries, and referral sources.
• Conduct detailed intake interviews to assess case viability and gather relevant accident, injury, and insurance details.
• Enter accurate and comprehensive data into the firm's CRM and case management systems.
• Explain the intake and retainer process clearly, address client questions, and follow up on unsigned agreements.
• Open insurance claims on behalf of clients and track liability determinations with adjusters.
• Notify relevant departments once a case is retained to ensure smooth internal handoffs.

Case Management & Client Support

• Serve as the primary point of contact for clients after intake, providing regular case updates and addressing questions or concerns.
• Guide clients through the legal process, from medical treatment coordination to settlement discussions.
• Maintain ongoing communication with clients, medical providers, insurance adjusters, and other involved parties.
• Track medical treatment progress, gather records and bills, and ensure proper documentation is obtained.
• Request, review, and organize medical records, bills, and other supporting documents for case development.
• Ensure clients understand their obligations and deadlines; follow up consistently for missing documents or information.

File Review & Workflow Coordination

• Participate in regular case reviews with attorneys to assess case status and outline next steps.
• Monitor and manage workflow of active cases, ensuring milestones are met and cases progress efficiently.
• Escalate legal or factual issues to attorneys for review and resolution.

Qualifications

• 2–5 years of experience in personal injury or workers’ compensation case management and/or paralegal work.
• Strong working knowledge of the PI/WC case lifecycle, including pre-litigation and litigation phases.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and legal case management software (e.g., CasePeer, Clio, Needles).
• Excellent organizational and time management skills; able to manage multiple priorities under pressure.
• Exceptional written and verbal communication skills.
• Demonstrated ability to work independently while also contributing as a collaborative team member.
• High level of professionalism and discretion when handling confidential information.
• Ability to thrive in a fast-paced, high-volume, startup-like environment.
• Bilingual (Spanish/English) is a strong plus.

Why Join Us?

• Collaborative Environment: We’re a team that values each other’s input and works together to solve problems and achieve great results for our clients.
• Growth Opportunities: As a startup, we’re growing quickly, and so will your career. You’ll have the chance to take on meaningful work and help shape the future of our firm.
• Work-Life Balance: We offer a relaxed, supportive office environment with a standard Monday to Friday, 9-5 schedule, including a 1-hour paid lunch (company’s treat on occasion!)
• Competitive Benefits: 401k matching after nine months, paid sick leave and vacation, and more-- we’re committed to taking care of our team.

Kisner Law, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Similar Jobs