Job Description

FULL ON-SITE ROLE

Chief Technology Officer (CTO)

Location: Columbus, OH (Onsite)

Department: Technology & Innovation | Reports to: CEO

Lead, Build, and Elevate the Tech Evolution of a Home Improvement Industry Leader

At Improveit Home Remodeling, technology has long been a core differentiator—and a key driver of our industry-leading success. Now, as we enter our next phase of geographic and revenue expansion, we’re ready to elevate that foundation. We’re seeking a Chief Technology Officer who brings deep industry experience and a rare blend of vision, strategy, and hands-on capability to lead this next-level transformation.

This is your opportunity to further modernize a 35-year legacy business into an even greater seamless, data-driven, AI-enhanced machine. If you’ve successfully digitized and scaled operations in high-volume, high-touch environments like home remodeling, replacement windows, roofing, HVAC, solar or similar home services organizations—and know how to take systems from solid to exceptional—this role offers the platform and ownership to do just that.

As our first dedicated CTO, you’ll spearhead our advanced technical transformation, continue to modernize our core systems and embed data-driven excellence into every lead, appt, sale, customer, and employee touchpoint.

FULL ON-SITE ROLE: COLUMBUS OHIO

This is not an ivory-tower role. You’ll be equally at home architecting APIs, writing Lightning code and steering executive strategy. If you’ve led tech scale-ups in remodeling, roofing, solar, HVAC or other field-service environments—and you’re hungry to build a legacy tech foundation—this is your moment and your opportunity.

Core Areas of Leadership:

Strategic Technology Oversight

• Develop and execute our technology roadmap that aligns with high-growth operational goals.
• Serve as an executive partner who brings hands-on systems expertise to strategic decision-making.
• Build and lead a high-performing technology team that lives the creed of continuous improvement and emulates our core value of "never satisfied".

Telephony & Contact Center Tech

• Collaborating with our Director of IT, oversee the management of VoIP, IVR, softphone systems, caller ID/spam remediation, and contact center best practices.
• Develop and refine outbound dialing workflows to maximize contact rates, lead penetration, and appointment set performance across all channels.
• Partner with marketing and call center teams to accelerate speed-to-lead, improve lead conversion workflows, and drive campaign-level optimization.

Data, Insights & Analytics

• Leverage our sophisticated data ecosystem to elevate enterprise intelligence, ensuring real-time, role-specific visibility across every operational area—from lead origination to post-install service.
• Expand and refine our data infrastructure (data lakes, pipelines, ETL processes) to support advanced analytics, cross-platform integration, and continuous improvement initiatives.
• Deliver dynamic data intelligence and predictive models (Power BI, Tableau, etc) that enable proactive decision-making across marketing, sales, contact center, field ops, and leadership teams.
• Lead the ongoing implementation of AI/ML capabilities to optimize performance, anticipate trends, personalize outreach, and drive efficiency throughout marketing, sales, production, customer service, and employee lifecycles.

Infrastructure, Security & DevOps

• Collaborating with our IT Director, lead all on-prem/cloud infrastructure, cybersecurity, disaster recovery, and help-desk operations.
• Implement scalable systems to support sales, marketing, finance, HR, and field service functions.
• Enforce best practices for user access, data governance, and regulatory compliance.

Salesforce-Centered Digital Ecosystem

• Working with the Director of Salesforce Development, lead the continued development of our Salesforce ecosystem (CRM and Field Service Clouds), integrating field ops, marketing, and customer service.
• Oversee the design and development within Salesforce using Apex, Lightning, Flows, and third-party integrations to streamline business workflows.
• Bridge the gap between call center systems, field service applications, and our core CRM.

Field Services & Infrastructure Modernization

• Lead modernization of all field tech systems: project scheduling, install logistics, mobile workforce tools, etc.
• Oversee cloud and on-prem infrastructure with a focus on uptime, compliance, and speed of service.
• Collaborate with field ops leaders to deliver frictionless digital tools for technicians, project managers, and customers.

Vendor & Budget Oversight

• Oversee technology vendor relationships and drive ROI from every contract.
• Manage IT budget aligned with business goals and measured through service-level excellence.

Who You Are

• Experience: 7–10+ years leading technology in high-growth, multi-location B2C environments; experience in home remodeling, home services, roofing, solar, siding, window replacement, basement finishing, landscaping, water treatment, HVAC, plumbing, landscaping, field services, etc. – highly desired.
• Hands-On: As needed, you’ll roll up your sleeves and jump in where needed to see a project, initiative or solution implemented —yet you thrive in boardroom strategy sessions.
• Salesforce Savvy: Deep understanding of Sales/Service/Experience Clouds and ecosystem apps.
• Call Center Pro: Proven track record with VoIP, IVR, dialing platforms, and telephony integrations and most importantly – optimizing contact rates.
• Infrastructure Expert: Strong background in cloud (AWS/Azure/GCP), DevOps, and enterprise security.
• Data-Driven: You’re obsessed with metrics, dashboards, and turning data into decisions.
• Builder Mindset: A systems thinker with a bias for action, relentless curiosity, and a passion for continuous improvement.
• Industry Edge: Experience in home improvement, home remodeling, roofing, HVAC, solar, replacement windows, or similar residential home services tech is a strong plus.

Why You’ll Love Improveit

• Competitive Package: Executive compensation, performance bonuses, full benefits, 401(k) match, ample PTO, and much more.
• Impact & Autonomy: A seat at the executive table with full ownership of our digital destiny.
• Growth Mandate: Backing from a founder/CEO eager to invest in cutting-edge platforms and tools.
• Rhino Culture: A values-driven environment where grit, integrity, and “never satisfied” fuel every win.
• Modern Tech Budget: Freedom to evaluate and implement best-in-class software, cloud services, and automation.
• Location Perks: Beautiful Gahanna, Ohio headquarters, easy access to Columbus’s tech and startup scene. This is an ON-SITE, Columbus Ohio-based role.

Your leadership will directly influence how thousands of homeowners experience our brand and how hundreds of team members deliver excellence every day.

What You’ll Gain at Improveit

• Executive Leadership Role with the power to drive enterprise-wide transformation.
• Culture of Execution: A company that prizes grit, innovation, and charging forward.
• Full Benefits Package: Health, dental, vision, 401(k) with match, PTO, and more.
• Compensation: Competitive salary, performance bonuses, and the opportunity to leave a legacy.
• Proven Growth Platform: A stable, 35-year home improvement company with over 60,000 projects completed and 25% repeat/referral rate.

About Improveit Home Remodeling

Improveit is a tech-forward home services company rooted in craftsmanship, innovation, and a results-driven culture. As we continue to expand across new markets and grow rapidly, our technology must lead the way. With over 60,000 projects completed and a 25% repeat/referral rate, we’ve built a model that works—and now it’s time to scale it through smarter, faster, more connected technology. We’re investing deeply in the people, technology, and systems that will power our future. Our 2025 theme — "Thrive in ’25: Unstoppable Together" — reflects our belief that bold innovation, fueled by top-tier talent, will define the next era of home improvement.

#HomeImprovementTech #SalesforceLeadership #FieldServicesInnovation #ContactCenterOptimization #AIinHomeServices

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