Job Description
LHH is seeking a Customer Service Representative for a client located in Los Angeles, CA. This role is work from home with the exception of approximately 2 days a month (expected). All candidates must be located in the LA area.
Pay for this role is up to $30/hour depending on experience.
This person must be sharp, have attention to detail, be strong with numbers and mathmatical skills, and good with heavy communication and a busy desk.
Experience within the auto industry (customer service) is a plus.
Primary Responsibilities:
- Manage the end-to-end claims process, including receiving, reviewing, and approving claims submitted by claimants and/or distributors for payment, using discretion and judgment within authorized settlement limits.
- Coordinate directly with claimants and distributors via phone.
- Arrange third-party inspections as needed.
- Submit claims to responsible parties for resolution and recovery, including negotiation and fund collection within authorized recovery limits.
- Finalize claims independently within assigned authority.
- Maintain accurate and organized claim files.
- Ensure compliance with internal controls and company procedures in all administrative and operational tasks.
Additional Responsibilities:
- Perform other duties as assigned.
- Maintain regular and reliable attendance.
- Collaborate and support fellow team members.
- Contribute actively as a team player.
Qualifications:
- College degree preferred.
- Experience in the automotive industry is a plus.
- Proficiency in Microsoft Word and Excel.
- Strong written and verbal communication skills.
- Ability to work effectively in a team environment.
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