Job Description

About Us

At Resource Management Concepts, Inc, we believe that exceptional customer experiences are at the heart of lasting success. We’re a people-first organization, dedicated to building strong relationships with our clients and delivering service that goes beyond expectations. As a fast-growing, customer-centric company, we’re looking for empathetic, detail-oriented, and solution-driven individuals to join our global team.

When you work with us, you become part of a supportive, inclusive culture where every voice matters. We value collaboration, curiosity, and continuous growth. If you’re passionate about helping others and want to thrive in a remote, flexible environment, this role is for you.

The Role

We are seeking a Remote Customer Service Representative to be the friendly voice and helpful guide for our customers. In this role, you’ll be the first point of contact—answering questions, solving problems, and ensuring every interaction leaves the customer feeling heard and valued.

As part of our customer support team, you’ll collaborate with colleagues across departments, working together to resolve issues and deliver outstanding experiences. This role requires patience, adaptability, and a genuine passion for customer care.

Key Responsibilities

• Serve as the primary contact for customer inquiries via email, chat, and phone.
• Resolve product or service issues promptly and effectively while maintaining a positive, empathetic tone.
• Provide accurate information and guidance on company products, services, and policies.
• Document customer interactions and feedback, escalating issues to appropriate teams when necessary.
• Work closely with cross-functional teams to identify and address recurring customer challenges.
• Maintain service-level agreements (SLAs) and performance targets for responsiveness and quality.
• Continuously update knowledge of company offerings, promotions, and processes.
• Contribute to improving support resources, FAQs, and internal documentation.
• Represent the brand with professionalism, empathy, and a solutions-focused mindset.

What We’re Looking For

• High school diploma or equivalent (Bachelor’s degree a plus).
• 1–3 years of experience in customer service, support, or client-facing roles.
• Strong verbal and written communication skills, with excellent command of English.
• Tech-savvy with experience using CRM tools, ticketing systems, or customer support platforms (e.g., Zendesk, Salesforce, Freshdesk).
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Problem-solving skills with a proactive, can-do attitude.
• Empathy, patience, and the ability to remain calm under pressure.
• Self-motivated and comfortable working independently in a remote setup.
• Availability to work flexible shifts, including evenings or weekends, if required.

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