Job Description

SUMMARY

Join a dynamic and customer-focused team where your contributions are vital to ensuring high levels of client satisfaction and loyalty. This position provides support for customer inquiries, order processing, and service resolution across a range of premium products, with the opportunity to collaborate directly with sales professionals. Ideal for professionals with a strong service orientation, excellent communication skills, and an interest in the luxury goods or wine sector.

RESPONSIBILITIES

• Provide excellent service to internal teams and external clients by addressing inquiries and issues promptly.
• Investigate and resolve customer concerns by identifying causes and implementing solutions to ensure satisfaction.
• Manage routine and specialized customer orders, including follow-ups and adjustments.
• Stay informed about the full range of company products to provide accurate assistance and suggestive selling.
• Support sales representatives by coordinating client communications and providing phone support as necessary.
• Respond quickly to urgent requests and service situations with professionalism and accuracy.
• Assist prospective customers by guiding them on product features and additional services when suitable.
• Contribute positively to a team environment by balancing multiple priorities and adhering to timelines.
• Attend work and appointments reliably and punctually.
• Take on miscellaneous tasks such as front desk coverage and maintaining customer relationships.

QUALIFICATIONS

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• At least two years of experience in a customer service role.
• Prior experience with computer and phone-based support in the luxury goods sector is essential.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong interpersonal and communication abilities, both written and verbal.
• Wine industry background or knowledge of wine products is advantageous.

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