Customer Service Representative Job at TalentBridge, Phoenix, AZ

ZUl1TlpIY1psMi9qSzk3aHpEY0xlNUdEQXc9PQ==
  • TalentBridge
  • Phoenix, AZ

Job Description

Job Title : Call Center Representative

Location : Phoenix, AZ 85027

Pay rate: - $18/hr on W2- Weekly Payout

Duration: 3-6 Months of Contract to Hire + Possibility of extension or conversion into permanent (based on performance and attendance)

Schedule- Required to work 1 weekend day (Either Saturday or Sunday)

OFF DAYS: - 1weekendd day off and 1weekdayy off

Only late Afternoon and Evening Shifts are available (8-hour shifts) - Need someone to work overnight.

Job Description: Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call centre environment, you'll handle approximately 80-100 calls daily, addressing various credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution
  • In-depth training and regular support

Qualifications:

  • 6+ months of customer service experience
  • 6+ months of call center experience
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

Job Tags

Permanent employment, Contract work, Shift work, Night shift, Sunday, Saturday, Afternoon shift,

Similar Jobs

MediaServ LLC

Associate Editor Job at MediaServ LLC

 ...About the Company - Were seeking a dynamic, detail-oriented Editor to oversee content across a network of digital properties covering...  ...Pay range and compensation package - Please note this job is remote to start, but ultimately onsite in our offices. This position pays... 

Rutland Regional Medical Center

Unit Secretary Job at Rutland Regional Medical Center

The Unit Secretary is responsible for the coordination of clerical duties related to patient care and unit operations. Effective communication skills are required and the ability to interact with a variety of customer groups. Minimum Education ~ Requires high school...

Compassionate Care Community Services, LLC

CAREGIVERS Job at Compassionate Care Community Services, LLC

 ...Company Description Compassionate Care Community Services, LLC provides residential and day services for adults with special needs....  ...Friday from 9a to 3p. Full time staff members are eligible for health, vision, and dental after 90 days!!! Full time staff members... 

STQ Partners

Finance Manager Job at STQ Partners

 ...Highly Engineered Products space. This position is responsible for leading and developing a finance team, including Business Unit FP&A Leaders, Plant Controllers, and site finance professionals across multiple sites across the US. The role ensures accurate financial... 

westlake university

Student Affairs Coordinator (International Applicants), Office of Student Affairs Job at westlake university

1.Plan, administer and lead a variety of student and administrative services for international students, such as matriculation, residential life, off-campus internships, volunteering programs, etc.2. Develop and implement orientation and onboarding programs for incoming...