Job Description
Position- Customer Service Representative
Location- West Monroe, Louisiana, United States
Duration- 12 Months contract (High Possibility to extend)
Schedule: Mon-Fri 8am - 5pm
Key Responsibilities:
- Interacts with customers; gives information in response to inquiries about accounts, products, and services.
- Typical Functions: Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
- Answers customers' questions regarding product or service and operation or maintenance.
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
- For Financial Representative, see Customer Service Representative Financial.
- Talks with customers by phone or in person to ensure the best service possible.
- Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records.
- Adjusts complaints concerning billing or services rendered.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
May solicit sale of new or additional services or products
Job Tags
Contract work,