Customer Technical Support, Associate (Part-time Weekend) Job at Peraton, Nebraska

YzRxTmFuSVpsbUxnSjlQcnp6OFBjcFdDQmc9PQ==
  • Peraton
  • Nebraska

Job Description

Responsibilities

Peraton is hiring a Part time Weekend Day Customer Technical Support, Associate for USSTRATCOM/J6 at Offutt AFB, Nebraska

What you will do:

  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability.
  • Coordinates customer service activities with other internal functions.
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
  • In-depth applications knowledge of company's products, services and/or systems. Operations may be 24/7.

Qualifications

What you will need:

  • HS Diploma or GED
  • 1 Year of Technical Training
  • 2 or more  years of relative job experince
  • Must be familiar with MS products, O365, Outlook email, basic desktop  troubleshooting
  • Certifications:
    • CompTIA A+, Network+ or Security+ certifications required within 6 months for hire.
  • Secret clearance

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.

EEO

An Equal Opportunity Employer including Disability/Veteran.

Job Tags

Part time, Immediate start,

Similar Jobs

Autism Tree

Family Care Coordinator Job at Autism Tree

 ...The Autism Tree (AT) Family Care Coordinator is essential in providing support and resources to families affected by Autism Spectrum Disorder (ASD) and any type of neurodiversity. This position requires a compassionate and organized individual who can effectively manage... 

Talent Groups

Fiber Construction Coordinator Job at Talent Groups

 ...activities, such as mailing, supply inventory and purchasing, coordinating building/suite access, maintaining the office condition and arranging...  ...entering remote locations JOB KNOWLEDGE Primarily work in an office setting Physical demands may include walking... 

LTIMindtree

Data Analyst Job at LTIMindtree

 ...Job Title: DATA Analyst Work Location Irving TX Job Description: ~10+ yrs. of total IT exp., in Data Analyst domain....  ...range, individual pay is determined by work location and job level and additional factors including job-related skills, experience... 

The Texas Lawbook

Litigation and trials reporter Job at The Texas Lawbook

The Texas Lawbook is the premier publication dedicated to delivering in-depth news and analysis for Texas-based lawyers who represent businesses in litigation, transactional and regulatory matters across the nation. We cover a wide range of topics including commercial...

GForce Life Sciences

Medical Writer, Clinical Job at GForce Life Sciences

 ...Clinical Project Manager (Medical Writer)8-month contract Onsite in Lake Forest, IL Job Summary: Our medical device client...  ...compliance. The ideal candidate will have experience in clinical research, medical writing, literature review protocols, and study...