Job Description

Job title: Data Analyst

Location: Charlotte, NC

Job Type: W2 contract

Duration: 12+ months

Required Skills :

Top Requirements:

SQL
Python programming language Pandas
PowerBI
Tableau Plusses: IVR experience

Day to Day Responsibilities/project specifics:

The role is within a customer experience team – the team advocates for the customer as related to call center practices.
The company is utilizing IVR (interactive voice recognition) to improve their capabilities in predictive calling by making more information available to agents prior to the customer being on the line.
Goals are to improve the customer experience in terms of call duration, resolution, etc. This data analyst will be responsible for extracting data utilizing SQL and Pandas (Python programming language) from Exadata to help tell the story of the how their new call center AI technology is performing.
This will include responding to ad hoc requests and helping another DA with finding the right data source, pulling the data needed, and building dashboards in Tableau and Power BI. The person should be comfortable discussing with stakeholders including the business and AI bot owners to best respond to requests.

Job Tags

Contract work,

Similar Jobs

CVS Health

Product Quality Operations - Manager Job at CVS Health

...uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Manager, Product Quality Operations will be a key contributor on the Quality Standards team who will drive the execution and improvement of existing...

TRP Infrastructures

Longline Road Striper-Paint Foreman Job at TRP Infrastructures

...TRP Construction Group, LLC, with locations in Texas, North Carolina, Georgia, Florida, and Alabama, is a rapidly growing Striping Company... ...with Career Advancement Opportunities. TRP is seeking a Longline Road Striper- Painting Foreman to become part of our Highway...

Lamers Bus Lines, Inc.

School Bus Driver Calumet & Houghton Job at Lamers Bus Lines, Inc.

...experience? No problem!Lamers offerspaid trainingto help you earn your CDL and get started.Why Drive with Lamers?~Competitive Pay:... ...daycare costs!~Earn While You Learn: Get paid during our CDL training program.~Comprehensive Benefits: Access to a 401(k), health...

Fortuna

Middleware Developer Job at Fortuna

As an experienced Senior Middleware (MuleSoft) Developer residing in the Philadelphia, PA area, you will be responsible for designing, developing, and deploying MuleSoft APIs while ensuring seamless system integration and performance. This position is onsite Tuesday-Thursday...

Auclairs Market

Meat Cutter Job at Auclairs Market

Not sure about your future? Take control now and see whats in store for you at LOCALLY OWNED and OPERATED Auclairs Market right here in Somerset Ma. Auclairs Market in Somerset MA is looking for experienced associates to help us continue to build our business...

Data Analyst Job at TEK NINJAS, Charlotte, NC

ZVlxTFluVWNtRzdsS04vaXpqRUlkWktIQlE9PQ==