Job Description

ABOUT US:

NovoPharm of Tampa, LLC is a long-term care, closed-door pharmacy committed to excellence in customer care and service. We foster a supportive work environment dedicated to achieving the highest standards of customer care. Our team thrives on precision, efficiency, and a shared dedication of providing second to none pharmacy services. If you are detail-oriented, customer-focused, and eager to contribute to a dynamic pharmacy industry, we want to hear from you.

JOB DESCRIPTION:

We are seeking a highly motivated Data Entry Specialist with advanced computer skills to ensure our pharmacy operations continue to run smoothly. In this role, you will be responsible for accurately entering data, efficiently handling both incoming calls and initiating outbound calls, and ensuring that our high standards for customer service are met. The ideal candidate will be able to work independently as well as collaboratively, manage multiple tasks simultaneously, and adapt quickly to changing priorities. A sign-on bonus will be awarded upon successful completion of the probation and post probation periods.

KEY RESPONSIBILITIES:

Data Management:

• Accurately enter, update, and manage data within our pharmacy systems.
• Identify error occurrences and provide prompt feedback to your supervising manager.

Customer Service:

• Answer incoming calls confidently and professionally.
• Provide exceptional customer service, addressing questions and concerns effectively.
• Handle incoming call inquiries and proactively place outbound calls to mutual professionals including but not limited to practitioners, facility clinical teams and pharmacy benefit plan providers.

Team Collaboration & Communication:

• Work independently as well as collaboratively in a team setting to meet deadlines and achieve goals.
• Share acquired knowledge and best practices to help drive healthy outcomes and distinguish our company from competitors.
• Communicate clearly and effectively in both written and verbal formats.

Operational Excellence:

• Multitask effectively in a fast-paced environment.
• Solve problems with minimal direction and manage your time efficiently.

Work Environment:

• Adapt to flexible work hours, including weekends and holidays as necessary.
• Maintain a respectful and professional demeanor with both superiors and coworkers.
• Accept constructive criticism to foster personal and professional growth.

REQUIRED QUALIFICATIONS:

Technical Skills:

• Advanced computer skills with proficiency in relevant software.
• Typing speed of 70 to 80 words per minute.

Communication:

• Excellent written and verbal communication skills.
• Proficient in reading and writing English.

Professional Attributes:

• Ability to work independently and in a team setting.
• Exceptional attention to detail and organizational skills.
• Proven ability to manage time efficiently while adhering to deadlines.
• Demonstrated ability to multitask and solve problems with minimal supervision.
• Commitment to providing exceptional customer service.

Compliance:

• Must have a clean record with no felony charges or convictions for criminal offenses involving medications, including controlled substances.
• Adhere to HIPAA guidelines and treat all patient information with the highest level of confidentiality.

BENEFITS:

Competitive Salary and Comprehensive Benefits Package:

• PTO accrued per pay period based on hours worked.
• 401(k) with matching contributions.
• Health, dental and vision insurance.
• Paid vacation based on years of service.
• Paid holidays.
• Yearly performance reviews with performance-based salary adjustments.

Bonuses:

• End of year bonus based on longevity and performance.
• Receive a sign-on bonus upon successful completion of the probation and post probation periods:

o 50% of sign-on bonus received upon successful completion of a 90-day probation period.

o Remaining 50% of sign-on bonus received upon successful completion of 180 days.

Job Tags

Similar Jobs