Job Description
Role :Desktop and Mobility Support
Location: Concord, NC ,(Onsite)
Job Type: Full Time
Job Description:
Must Have Technical/Functional Skills :
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities:
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
- Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
- Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions.
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
- L2 Workstations operational support
- Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Job Tags
Full time, Remote job,