Desktop and Mobility Support Job at Tata Consultancy Services, Concord, NC

ZW9HRGEzQVltMnJpSnRyandqRUtkSnlBQkE9PQ==
  • Tata Consultancy Services
  • Concord, NC

Job Description

Role :Desktop and Mobility Support

Location: Concord, NC ,(Onsite)

Job Type: Full Time

Job Description:

Must Have Technical/Functional Skills :

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities:

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
  • Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
  • Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Monitor security patching status and remedy deficiencies proactively
  • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics

Job Tags

Full time, Remote job,

Similar Jobs

Vaco by Highspring

HR Generalist Job at Vaco by Highspring

 ...Schedule: Full-Time | Hybrid (3 Days In-Office) Pay: $30-$35/hour Type: Contract-to-Hire Industry: Nonprofit A mission-driven nonprofit organization in Mid-City Los Angeles is seeking an experienced HR Generalist to join their team. This... 

Prescient Financial Solutions

Planning Analyst Job at Prescient Financial Solutions

 ...boutique Wealth Management firm is seeking a highly organized, detail-oriented, self-starter to join our growing team as a Planning Analyst. The ideal candidate will be a versatile team player with strong analytical skills. This role involves providing technical support... 

Vistage Worldwide, Inc.

Executive Coach Job at Vistage Worldwide, Inc.

 ...business Vistage Provides Access to a Proven Platform: As a Vistage Chair, you'll leverage our world-class platform for mentoring CEOs and delivering professional development. Award-Winning Chair Academy: Our Chair Academy offers comprehensive training to... 

Jovie of Concord, Newton, Wellesley, Metrowest, South Shore,...

Full Time Sitter Job at Jovie of Concord, Newton, Wellesley, Metrowest, South Shore,...

 ...in their homes. Our families need your joy, your sense of fun, and your childcare know-how . We are actively hiring in-home sitters/caregivers to care for families in MA, RI & NH that you will travel within a 30 mile radius to. Hourly Rate $21-24/hr, depending... 

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of Terre Haute, IN. Minimum 3 months of Class A driving experience. Additional...