Job Description

Role: Desktop Support

Location: Atlanta, GA / New York City, NY / Windsor, CT

Experience: 5+ years

Key Skills: Deskside Support, imaging, Pix boot, SCCM, Intune, Autopilot, Bitlocker.

Mode Of Hire: Full-time

Skills Required:-

• Deskside Associate Level 1.5 with experience in imaging, laptop/desktop troubleshooting, resolving printer issues, shipping, field service, and receiving equipment.
• Must have over 4 years of experience in deskside support.
• Imaging using Pix boot, SCCM and Intune.
• Experience in resolving all End user issues related to Hardware/Software issues
• Experience with BitLocker, MFA & Google DUO.
• Experience with Autopilot.
• Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
• Must have experience supporting hybrid/remote users in a large enterprise environment.
• Graduation or equivalent degree is mandatory.

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