Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Title : Desktop Support Engineer
Location : Rutland, VT
Duration : 12 months
Relevant Experience (in Yrs.): 6+ years
Detailed Job Description
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations? Provide onsite and remote technical assistance to End Users.? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)? Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.? Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool? Experience of working within SLAs and ITIL processes? Effective written and verbal communication skills? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Thanks & Regards
Venkatesh
Team Lead || ASCII Group, LLC
Office: (248)-476-7600
Ext. 104; Direct: +1 469 663 0625
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email: [email protected]
...Job Title: Mainframe Developer with IMS and CICS Location : Jersey City, NJ/Plano, TX Duration: Long Term contract Required Skills: Programming Languages: Strong proficiency in COBOL Mainframe Operating Systems: In-depth knowledge of z/OS Database...
..., challenge and reward you. In this position, you will drive sales of our premier product lines within one of our largest retailer... ...salary and a full-time benefits package which includes medical, dental, disability and life insurance. We also offer paid time off and...
...fundamentally changing how cameras operate to unlock unprecedented levels of performance and image quality. Founded by former Apple engineers behind Portrait Mode and other groundbreaking iPhone camera features, were a team of passionate and experienced engineers...
...Job Description We are seeking a highly skilled Senior Software Engineer to develop innovative software solutions that automate product manufacturing, laboratory testing, SQL data storage, and data analysis in a dynamic, customer-focused automotive environment. Responsibilities...
...INTO BROWSER), COMPLETE THE QUESTIONAIRE AND UPLOAD YOUR RESUME. ALL QUESTIONS MUST BE ANSWERED TO BE CONSIDERED. EXPERIENCED INDUSTRIAL FASHION DESIGNER HARD & SOFT GOODS, LUGGAGE & BAGS Ricardo Beverly Hills is seeking a talented and creative Designer to join...