Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Title : Desktop Support Engineer
Location : Rutland, VT
Duration : 12 months
Relevant Experience (in Yrs.): 6+ years
Detailed Job Description
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations? Provide onsite and remote technical assistance to End Users.? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)? Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.? Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool? Experience of working within SLAs and ITIL processes? Effective written and verbal communication skills? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Thanks & Regards
Venkatesh
Team Lead || ASCII Group, LLC
Office: (248)-476-7600
Ext. 104; Direct: +1 469 663 0625
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email: [email protected]
...with long-term potential and is located in Titusville, NJ (Remote). Please review the job description below and contact me ASAP... ...$87/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (...
...Were looking for a Business Analyst to join a dynamic team on a 6-month contract with strong potential for extension. This is a... ...onsite for initial training (first few weeks) Then primarily remote with flexible scheduling based on project needs &##128176; Compensation...
...location Responsibilities Support residents with daily care (hygiene, dressing, eating, mobility, toileting) Administer medications Maintain accurate documentation and follow care plans Communicate clearly with staff, residents, and families Keep the building...
Toyota of Seattle and Honda of Seattle are seeking a highly skilled Automotive CFO/Controller to join our executive leadership team. This is a key role responsible for overseeing all financial operations, ensuring compliance, driving profitability, and supporting strategic...
...ODESSA, TX!!! With Rolfson Oil, youre in the drivers seat. We started in 1985 in Watford City, North Dakota as a fueling service to the local agricultural sector.... ...Flexible work schedule Job Duties: Safely transport diesel fuels to local job sites Follow all...