Job Description

Location: Nashville, TN

Job Type: 8-12 Month Contract-to-Hire

Pay Rate: $18 per hour

Job Description:

We are seeking a dedicated and experienced IT Support Specialist to join our team in Nashville. This role involves solving a wide range of hardware-related computer problems and providing exceptional end-user support. The ideal candidate will have hands-on experience assisting users with computer issues and a strong background in Windows environments.

Key Responsibilities:

• Troubleshoot and resolve hardware issues for end-users.
• Provide on-site support to various departments within Nashville, including travel on state buses as needed.
• Assist users with Windows Active Directory and general Windows operating system issues.
• Utilize ServiceNow or other ticketing systems to manage and track support requests.
• Ensure a high level of customer satisfaction by being courteous and professional at all times.

Requirements:

• Proven experience in physically assisting users with computer hardware issues.
• Strong knowledge of Windows operating systems and Active Directory.
• Familiarity with ServiceNow or other ticketing systems.
• Excellent end-user experience and customer service skills.
• Ability to travel locally within Nashville.
• Must be friendly and professional, as maintaining a positive work environment is crucial.

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