Job Title: Desktop Support
Location: – Waco, TX 76710.
Job Description:
Key Responsibilities to include but are not limited to:
Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
Setup and monitor high-priority executive meetings utilizing collaboration and AV services
Provide smart hands support for network and voice services
Provide recommendations regarding new technologies to better support all executives, and users
Perform regular walkthroughs to provide proactive support to high visible individuals
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming requests in a timely manner including occasional after-hours support.
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Present the facts transparently to promote collaborative solutions
Job Requirements:
7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
A+ Certification or other similar Microsoft certifications a plus
Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills with a focus on executive level support
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Ability to research and test new technologies and solutions
Time management and organizational skills
...Description Summary ~ Manages individualized, outcome-oriented nursing care through the use of the nursing process. Provides care,... ...hazardous materials. Maintains awareness of MSDS sheets and how to access. ~ c - Ensures environment meets regulatory requirements at...
...Dental insurance ~ Health insurance ~ Life insurance ~ Paid time off ~ Vision insurance Schedule: ~8 hour shift: 4pm-12 midnight ~ Evening shift ~ Weekend availability Ability to commute/relocate: ~ Pittsburgh, PA 15217: Reliably commute or...
...The Opportunity: Stealth Biotech seeking a highly motivated and innovative computational biochemistry to join our therapeutic discovery team. In this pivotal role, you will leverage cutting-edge Computer-Aided Drug Design (CADD) methodologies, with a strong emphasis...
...troubleshooting of problems as they arise in the cell culture area. Business needs may also require cross training and operations in flex areas. RESPONSIBILITIES: In depth understanding of techniques and processes being executed on routine basis. ...
...The Hithium North American Engineering Group wants to expand its New Product Process Development... ...technical documents in a specified language (English, Mandarin), following... ...punctuation, and mechanics. Serves as the interpreter at speeches, meetings, and teleconferences...