Job Description

The Director of Military Housing Operations is a strategic leader with multi-site property management experience, a strong background in military or government housing, and the ability to effectively engage with command leadership and support military families.

Position Overview

Hawaii’s leading provider of military family housing seeks a Director of Operations to lead the day-to-day management of over 4,500 residential units across three military installations. This Oahu-based role oversees a team of 120+ staff and serves as the key liaison with military command leadership. The ideal candidate brings deep expertise in multi-site property management and a strong understanding of the military housing lifecycle, including the unique needs of service members and their families during PCS transitions.

Responsibilities

• Provide strategic and operational oversight of multiple residential communities across Oahu and Kauai
• Direct and coach Community Directors and their teams to achieve occupancy, service, and financial goals
• Serve as the primary liaison with military leadership and housing offices at major bases
• Lead staffing efforts including hiring, training, performance management, and team development
• Oversee budgets, financial performance, and reporting—including annual plans and capital project oversight
• Conduct regular site inspections to ensure properties meet safety, appearance, and quality standards
• Ensure alignment with company-wide initiatives and long-term sustainability goals
• Represent the organization professionally in all interactions

Skills

• Multi-site residential property management
• Team leadership and organizational development
• Strong financial acumen and budget oversight
• Knowledge of military housing protocols and PCS lifecycle
• Tenant engagement and command communication
• Proficiency with property management systems (e.g., Yardi)
• Operational execution and performance management
• Facilities and maintenance oversight

Requirements

• Bachelor’s degree required (Business, Marketing, or Property Management preferred)
• Minimum 7 years of experience overseeing multi-unit residential properties
• Minimum 3 years of staff management experience
• Demonstrated experience working with or within military housing environments
• Valid U.S. driver’s license and ability to pass a drug screening
• Must be based on Oahu or willing to relocate full-time (limited inter-island relocation support available)
• Light travel required to Kauai and the mainland

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