Job Description

The Director of Rooms is a key role within the portfolio. You support the operations of departments within your property to drive revenue, cultivate successful leaders, and utilize your unique talents to impact the organization on a broad scale.

The DOF will assist the General Manager in ensuring the effective operations of the property and create meaningful and consistent experiences for our guests and associates.

Job Duties and Responsibilities:

• Oversee the responsibilities of the Front Office Department, the Housekeeping Department, and all operational staff
• Promote unity and teamwork throughout all operational departments.
• Communicate with guests in a professional, courteous, and helpful manner.
• Manage operational teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives.
• Assist with all guest disputes and work with guests to find an equitable solution for their problems.
• Closely monitors day-to-day operations.
• Adheres to staffing and budget guidelines.
• Assists in budgeting and monthly planning.
• Ensures all service standards are met and adhered to.
• Regularly inspect public areas and guestrooms.
• Facilitates consistent quality of service to exceed guest expectations.
• Supervises the performance, attendance, appearance, and conduct of staff.
• Maintains and manages the proper practice of standard operating procedures.
• Tactically works with Sales, Engineering, Housekeeping, Accounting, and Reservations to maximize guest satisfaction.
• Reviews, coordinates, and oversees guest arrivals and departures.
• Oversees all operational financial responsibilities.
• Monitors guest accounts and room inventory.
• Can master familiarity with the computer operating system as related to the scope of the position.
• Is educated and familiar with local and area recreational, dining, and cultural activities and attractions.
• Is aligned with the culture, values, goals, and human resource programs of HRI and Hyatt.
• Attends weekly departmental meeting as necessary.
• Provides information and corresponds with properties as needed.
• Maintains a professional appearance and attitude at all times.

MINIMUM REQUIREMENTS

• Preferred candidates will have two years of Director of Rooms level experience or 5 years of management level experience within the Rooms division in a hotel or hospitality-related field.
• Working knowledge of Hyatt Brands, Opera PMS, HotSos, and i-Buy Efficient is a plus.
• Position must have working knowledge of Hotel Front Office and/or Housekeeping.
• Spanish Speaking a plus.
• College degree preferred, but not required.
• Ability to lead a project, lead a team, public speaking, effective written and oral communication skills.
• Experience with goal setting, staff training, and employee relations required.

Knowledge, Relevant Skills, and Abilities that would make you successful in this role:

• Knowledge of, as well as a deeply demonstrated understanding of, all aspects of Hotel Operations.
• Promotes a positive and collaborative culture/environment.
• Develops, mentors, and counsels’ team in order to build morale and grow future department leaders.
• Present and genuine leadership approach, with the ability to be hands-on and development-focused.
• Ability to be detail-oriented, deadline-focused focused as well as the ability to prioritize key functions to execute all functions/expectations of this role successfully.
• Clear and committed focus on timely, appropriate communication.
• Ability to deliver upon strategic and operational planning and execution.
• Dynamic and polished communication with all levels of an organization to include investors, key stakeholders, and ownership/management partnerships.
• Ability to utilize discernment and make executive decisions in accordance with the organization’s objectives and goals.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

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