Job Description

E-Commerce Operations Manager

MILLY is looking for an analytical and ambitious E-Commerce Operations Manager with a positive attitude and passion for all things digital! Experience with site merchandising/operations and a passion for fashion is essential. Critical thinking, attention to detail, and excellent communication skills are a must.

We are a rapidly growing contemporary women’s fashion brand. Work culture is very important to us, and we believe in good vibes only! If you are positive, energetic with a can-do attitude this is the place for you!

Reporting to the Vice President of E-Commerce & Digital Marketing, this key player will be responsible for managing our .com experience as the largest storefront and important expression of the brand.

RESPONSIBILITIES //

• Manages and oversees daily website operations including ongoing development, sprint planning and releases, content execution, visual merchandising strategy, navigation optimization, site performance, testing, and support.
• Develop & oversee UX/UI enhancement roadmap, in partnership with VP, designer, and dev partners. Project manage site enhancements and technology integrations, and manage pre- and post-launch quality assurance testing.
• Lead execution of the site components of MILLYs product launches and promotional events.
• Optimize on-site experience and use data analytics to generate insights and find growth opportunities related to collections, search results, merchandising, assortment, user experience, personalization, site architecture, taxonomy, and critical path.
• Partner with paid media and CRM management team members to optimize conversion rate.
• Manage and optimize 3rd party site operation vendors.
• Troubleshoots site performance and usability problems/concerns, manage resolutions, and provide regular status updates.
• Collaborates with SEO agency and executes SEO tactics and strategies to improve organic search visibility of product and collection pages.
• Oversees order management and customer service. Monitor all orders and troubleshoot if errors.
• Project manage special projects.
• Ensure site is up to date with privacy & compliance laws and data is being deleted as requested
• Provide weekly, monthly and seasonal reporting and analysis on ecom KPI’s
• Manages scheduling for customer service and ensures coverage during all service hours.

REQUIREMENTS //

• Bachelor’s degree in marketing or a related field preferred.

• Minimum of 2 years’ experience in E-Commerce.

• Experience with Shopify Plus.

• Experience with personalization tools and A/B testing/optimization (e.g. Nosto).

• Experience with Google Analytics.

• Proficient in MS Excel (VLOOKUPS, Pivot Tables, Formulas).

• Strong organization skills, including project and time management.

• Ability to work in a fast-paced environment.

• Strong attention to detail.

• Strong communication skills.

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