Job Description

What would I be doing?

Located just east of downtown Kansas City, Ameristar Kansas City is a Midwestern entertainment hub that offers something for everyone. Ameristar has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel, and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar Casino and Hotel is seeking an EXECUTIVE CASINO HOST for the ASIAN MARKET .

The successful candidate is expected to be bi-lingual in Vietnamese and English and center on Ameristar players by maintaining business and bringing in incremental new or newly activated business. The Host will use the amenities of the Company such as rooms and restaurants to attract and retain the play of high end players to frequent Ameristar/Boyd Gaming. From time to time, the Host will represent Ameristar Kansas City at community functions or events and visit business owners to build loyalty. Additionally, the Host will assist the Player Development and Marketing departments in various on-property functions, promotions, and events.

Responsibilities

• Build loyalty to Ameristar/Boyd Gaming through frequent communication to players assigned by phone, email, or mail.
• Meet and greet players who are playing on the casino floor; handle requests where needed and appropriate.
• Provide high level personal customer service to all Ameristar players.
• Develop and implement business plans for each quarter targeting high end players who are considered prospects, fading or inactive.
• Retain the level of play of very high level Ameristar players assigned.
• Host assigned players at events and parties held for them at the property.
• Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.
• Conduct and attend all regular departmental meetings as well as other related meetings.
• Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Star Awards program.
• Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Provide assistance where needed to the Marketing Director and Player Development Manager.

What are we looking for?

• 5 years of casino marketing or sales experience.
• Bi-lingual in Vietnamese and English
• Strong problem solving, mediation skills.
• Strong written and verbal communication skills, particularly overcoming obstacles.
• Fully competent in Microsoft Office.
• Must have good organizational skills and the ability to multitask and prioritize projects
• Must speak and write fluently in English and Asian languages; Chinese, Korean and Vietnamese preferred.
• Must be a self starter and able to work independently.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization, in addition to external guests.
• Uses diplomacy and tact to build constructive and effective relationships, especially during high-tension situations.
• Ability to evaluate and identify circumstances or incidents that require the notification and/or approval of others.
• Must be service and goal oriented with a friendly and outgoing personality.
• Must be a team player with a positive attitude and a natural leader for the department and the property.
• Problem solver that can evaluate situations, take direction well and is proactive with projects and strategy.
• Maintain a high level of professional appearance, demeanor, ethics, and image of yourself.
• Maintain the strictest confidence of any and all confidential and proprietary information disclosed by Ameristar/Boyd Gaming or by a guest of Ameristar Kansas City.
• High school required, college preferred
• 3 years of casino hosting experience or 5 years of consumer sales
• Prefer minimum of 3 years high volume customer service

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