Job Description

About the Company - Casa Bonita, iconic restaurant and entertainment provider.

About the Role

The Executive General Manager will be responsible for providing leadership to a workforce of 350+ employees, including both hourly and managerial staff.

This leader will directly oversee the Operations, Culinary, Safety and Security, Entertainment and Facilities leadership, ensuring cross-departmental collaboration.

The Executive GM must be an enthusiastic leader, a quick thinker, a problem-solver, a skilled communicator, an analyst, a forecaster, and someone with an exceptional eye for detail — along with a passion for cultivating a strong, values-driven culture for current and future leaders.

Responsibilities

• Strategy & Business Leadership: assist in the development and execution of the venue’s long-term strategic plan. Foster a data-driven approach to decision-making, using guest insights, financial performance, and operational metrics to guide strategy.
• Ensure the business remains agile and adaptable, able to pivot based on seasonal trends, guest demand, or industry changes.
• Financial Oversight & Performance: Have accountability for venue P&L with contributions to top-line revenue and cost control measures. Partner with key stakeholders to set financial goals, forecast revenue, and manage operating budgets.
• Analyze labor models and staffing efficiencies, ensuring the right balance of labor cost and guest experience quality for over 14,000 guests per week.
• People Leadership & Labor Relations: Partner with stakeholders to recruit, develop, and engage top talent, building a high-performing team. Collaborate with key stakeholders to manage union relationships and ensure labor compliance within the Entertainment Division.
• Guest Experience & Operational Excellence: Oversee service execution across high-volume F&B operations and live entertainment, ensuring seamless operations and a cohesive guest experience across multiple guest touchpoints.
• Oversee menu execution in partnership with culinary leadership, ensuring offerings align with operational capacity, guest expectations, and financial goals.
• Monitor food cost. Work in collaboration with the culinary team to improve efficiency and profitability without compromising quality.
• Ensure compliance with all food safety regulations, sanitation protocols, and operational best practices in partnership with culinary leadership.
• Oversee VIP and special event experiences.
• Facilities, Security & Compliance- develop long-term facility investment strategies, ensuring the venue remains in top operational condition. Ensure all operations comply with OSHA, fire codes, food safety regulations, and local health ordinances.

Qualifications/Skills:

• 10+ years of GM or Director experience, with at least 5 years overseeing high-volume locations.
• Direct experience leading and mentoring a team of hospitality professionals.
• Experience supporting operations in a unionized workforce or mixed union/non-union environment.
• Proven ability to build infrastructure, processes, and systems to support business growth and compliance.
• Preferred Bachelor’s degree in hospitality, or a related field.
• Bilingual (Spanish/English) a plus.

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