Job Description
Job details are Shared below:
Job Title: Guest House Front Desk
Location: Stanford, CA
Job Duration: 3+m Contract with potential for conversion
Primary Skills:
- Customer service experience in a fast-paced, hospitality-industry setting
- Demonstrated accurate cash handling knowledge and experience
- Comfortable working Wednesday through Sunday 2pm-10:30pm; Off Mon/Tue. Flexibility to work other days/shifts is also preferred.
- Minimum Knowledge, Skills and Abilities Required
- Demonstrated accurate cash handling knowledge and experience.
- English language fluency.
- Business writing acumen to originate and respond to correspondence
Physical Requirements:
- Constantly stand/walk throughout an 8 hour shift; constantly perform desk-based computer tasks.
- Frequently use a telephone, writing by hand.
- Occasionally twist/bend/stoop/squat; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds.
- Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork.
- Ability to obtain and maintain a California Non-commercial Class license.
- Ability to obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night,
- transporting guests locally.
Responsibilities:
- Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as
- required.
- Coordinate email travel inquiries with internal and external customers.
- Perform routine hotel functions, such as taking reservations and registering and checking out guests.
- Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
- coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
- Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
- storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
- Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
- and coordinating room preparation with housekeeping.
- Review daily transactions for accuracy; prepare account billing for financial processing.
Description:
Job Purpose
- Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.
Working Conditions
- Will work variable shifts (evenings, overnights, weekends, holidays) within a 24-hour, seven day per week operation.
Work Standards
- Must comply with the California Vehicle Code and Stanford University requirements when operating university-owned vehicles.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns;
- uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel
- policies and other policies found in the University’s Administrative Guide, .
Schedule:
- Shift timing - We are looking for coverage evenings, including weekends. The anticipated schedule would be Wednesday through Sunday 2pm-10:30pm; Off Mon/Tue. Flexibility to work other days/shifts is also preferred.
- There is some flexibility with the days off during the week, but the position would require weekend work. Thank you!
- Total Proj Hours Expected: 336
- Total Overtime Hours Expected: 33
- Total Doubletime Hours Expected: 3
- Min. Years Exp. Required: 2
Qualification:
- High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.
Please respond at the earliest to speed up the interview process. I will contact you if I need further details.
A SAICON COMPANY
Amit Bundele
Technical Recruiter
Phone : 669-319-4167
Email : [email protected]
San Jose, California
a Saicon Consultants, Inc. Company
Job Tags
Contract work, Local area, Shift work, Night shift, Sunday, Day shift, Afternoon shift,