Job Description

Job Summary:

Agile’s leaders are people-focused first. It is through our appreciation, respect, inclusion and investment of our employees that we will be agile to meet our customers’ needs, and our facilities will thrive. Our General Managers have innate skills and leadership abilities to connect, communicate, lead by example and foster teamwork.

We are seeking an experienced and results-driven General Manager to oversee all aspects of our cold storage facility operations .This role requires proven leadership and organizational capabilities, with a focus on ensuring safe and efficient day-to-day operations, maintaining inventory accuracy, delivering exceptional customer service, and managing facility and equipment maintenance. The General Manager will be responsible for building a high-performing team, fostering a culture of safety, accountability, and continuous improvement and will be a hands-on presence throughout our cold storage facility.

Key Responsibilities:

People Leadership:

• Lead, motivate, and develop a diverse team of warehouse staff and supervisors.
• Foster a positive, performance-driven work culture through coaching, training, and clear communication.
• Manage staffing levels, scheduling, and workforce planning

Operations Management:

• Oversee daily operations of the cold storage facility, ensuring adherence to safety, quality, inventory and productivity standards.
• Develop and implement standard operating procedures to maximize efficiency.
• Inventory Management:
• Ensure accurate tracking, handling, and storage of temperature-sensitive goods.
• Oversee inventory control systems to maintain product integrity and minimize shrinkage.
• Collaborate with internal teams to forecast demand and optimize inventory flow.

Customer Care:

• Serve as the primary point of contact for key customer accounts
• Ensure service excellence through timely order fulfillment, problem resolution, and continuous communication.
• Maintain strong relationships with customers and partners.

Facility & Equipment Maintenance:

• In partnership with Engineering team, ensure that the building, refrigeration systems, and handling equipment are maintained in optimal working condition.
• Coordinate with vendors and maintenance staff for regular inspections, repairs, and compliance with safety regulations.

Team

• Work hand in hand with Office Manager, Operations Manager, HR Supervisor and QA
• Curator of culture
• Adaptable and open minded to change
• Inspired to take ownership of team and facility

Qualifications:

• Strong people management, organizational and communication skills with a track record of leading high-performing teams.
• Proven experience (5+ years) in warehouse, logistics, or cold storage operations, including team leadership.
• Knowledge of warehouse management systems (WMS) and inventory control best practices.
• Familiarity with cold chain logistics, food safety standards, and compliance requirements.
• Excellent problem-solving, communication, and decision-making skills.
• Ability to work in cold environments and manage physical aspects of facility operations.

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