Job Description

Join Our Renowned Team as General Manager – Radisson Blu Aqua Chicago Downtown

Are you a seasoned hotelier with a passion for curating extraordinary experiences? The Radisson Blu Aqua Chicago Downtown is in search of an exceptional, results-oriented General Manager to lead the operations of this iconic property. Nestled within the architectural masterpiece that is the Aqua Tower and situated in the heart of Chicago's vibrant downtown, our hotel represents the pinnacle of hospitality.

In this role, you will lead a team of highly dedicated professionals, ensuring the delivery of unparalleled guest experiences and exceptional service. Your leadership will be key in maintaining the esteemed Radisson Blu standards, driving operational excellence, and fostering an environment that consistently delights guests, engages employees, and upholds the vision of ownership.

Benefits When You Make It Your Choice:

• Employee discounts on thousands of hotels
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and more
• Employee Assistance Program
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan

Key areas of responsibility include:

• Strategic Leadership: Develop and execute comprehensive business strategies for the hotel that align with the overarching mission, vision, values, and objectives of Choice Hotels Group and the hotel’s ownership
• Operational Excellence: Drive the hotel’s profitability, customer satisfaction, and revenue performance by overseeing the efficient operation of all hotel functions
• Employee Engagement: Formulate and implement innovative strategies and practices that foster a high level of employee engagement, ensuring that all associates are motivated and aligned with the hotel’s goals
• Guest Satisfaction: Achieve 100% guest satisfaction by delivering the Radisson Blu experience, ensuring that every guest interaction exemplifies the core values of genuine hospitality and consistently exceeds expectations
• Training and Development: Equip employees with the necessary tools, training, and resources to maximize their engagement, enabling them to provide outstanding customer service and work collaboratively within a strong, unified team

Requirements/Skills For Success:

• 10 + years senior hotel leadership experience required
• Minimum 1-2 years upscale hotel experience required with proven leadership experience and a track record of managing high-performing teams
• Bachelors degree preferred
• Strong business acumen, with experience in budgeting, forecasting, and financial management
• Exceptional interpersonal and communication skills, with the ability to inspire and engage both guests and team members
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to create a diverse and supportive work environment

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. The Choice Managed Hotel portfolio includes Cambria, Radisson Blu, Radisson, Radisson Red, and Country Inn & Suites by Radisson

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