Head of Operations - Customer Success, Support and Services Job at Alexander Chapman, San Mateo, CA

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  • Alexander Chapman
  • San Mateo, CA

Job Description

I'm partnering with a high-growth, VC-backed startup revolutionizing the recruiting space to hire a Customer Success & Operations Associate to support its rapidly scaling platform. This is a unique opportunity to work at the heart of a company that connects top-tier recruiters with fast-growing companies, playing a critical role in supporting client success and driving operational excellence.

It’s a great fit for someone who thrives in dynamic environments, loves building relationships, and is passionate about optimizing systems to create exceptional user experiences.

What You’ll Gain

  • Direct ownership of client relationships and the opportunity to deliver VIP-level service
  • Hands-on experience scaling operations at a fast-growing startup with 8-figure ARR
  • Cross-functional exposure to sales, product, and leadership teams
  • A key role in shaping customer success strategy and platform adoption at an early-stage company

Core Responsibilities

  • Provide white-glove, high-touch support to recruiters using the platform, ensuring fast response times and tailored guidance
  • Identify and automate operational bottlenecks to streamline client workflows and internal efficiency
  • Serve as a platform expert—onboarding, educating, and enabling users to get maximum value
  • Support internal processes and tooling improvements to scale customer experience
  • Gather feedback and user insights to inform product development and customer strategy
  • Collaborate with leadership on growth initiatives, special projects, and go-to-market efforts

What You Bring

  • 1–5 years of experience in Customer Success, Operations, or Go-to-Market at a startup, VC firm, or similarly fast-paced environment
  • Strong communication and relationship-building skills; comfort being in a client-facing role
  • Demonstrated ability to thrive in ambiguity and manage multiple priorities effectively
  • High energy, proactive mindset, and a passion for improving systems and user experience
  • Operational thinking and process optimization instincts; experience with automation a plus
  • A genuine interest in startups, recruiting, or marketplaces—and a desire to grow with a fast-moving team

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