Job Description

Key Responsibilities:

• Appointment Scheduling:
• Schedule, reschedule, and cancel patient appointments using electronic health record (EHR) systems while ensuring provider availability and clinic protocols are followed.
• Insurance Verification:
• Verify patient insurance coverage, eligibility, and benefits prior to appointments. Obtain necessary authorizations or pre-certifications when required.
• Co-pay Collection & Payment Processing:
• Accurately collect co-pays and outstanding balances at check-in/check-out. Post payments and issue receipts per clinic guidelines.
• Referral Coordination:
• Process, track, and follow up on outgoing referrals to specialists or diagnostic services, ensuring proper documentation and patient communication.
• Patient Intake & Check-In/Out:
• Greet patients, confirm demographic information, provide forms, and update EHR systems. Ensure smooth check-out with appropriate documentation and next steps.
• Record Management:
• Scan and upload patient documents, maintain confidentiality, and ensure accuracy in all medical records and insurance documentation.
• Communication & Team Support:
• Answer multi-line phones, respond to patient inquiries, and collaborate with clinical staff to support optimal patient care.

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