Job Description

Help Desk Technician

An excellent Help desk technician must have good technical knowledge, must be able to communicate effectively to understand client issues, must possess excellent problem-solving skills and must be able to effectively describe the uncovered solution. They must also be client-oriented and patient to deal with difficult clients. This person must be highly focused, so that they do not stray from the efficient and effective resolution of the client’s issue(s).

The goal is to create noticeable value for TST clients that will help preserve the company’s reputation and business.

Responsibilities:

• Serve as the first point of contact for clients seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by clients
• Walk the client through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update client status and information
• Pass on any feedback or suggestions by clients to the appropriate internal team member(s)
• Identify and suggest possible improvements on procedures
• Installs and supports products, processes and hardware related to execution of supported clients’ IT systems and services
• Promptly and properly document activities and communications associated with clients
• Must work to complete system checks for TST clients
• Must complete projects as assigned by Management.

Skills & Characteristics:

• Ability to work in a fast-paced environment
• Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
• Working knowledge of Windows networking and operating systems
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Client-oriented and cool-tempered

Benefits and Perks:

• 401 K Matching
• Bereavement Leave
• Dental, Life, Vision Insurance
• Health Insurance
• 10 Paid Holidays
• Military Leave
• 108 PTO Hours/year

The Solutions Team is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

The Solutions Team has been recognized by the Mississippi Business Journal the last 5 years for “Best Places to Work in Mississippi”

Our CEO was just recently recognized by MS Business Journal for “2020 TOP CEO’s of Mississippi”

Job Location:

• Flowood, Mississippi

Pay Range (Depending on Experience) $30,000.00 - $38,000.00

Additional Compensation

401k - 4% Dollar for Dollar Match - $1,520.00

BC/BS Health Insurance - $6,000.00

Cell Phone Allowance - $600.00

KPI/MBO Bonus Plan - $1,500.00

10 Holiday Pay - $1,520.00

Paid Day off for your Birthday - $152.00

104 hours per year of PTO - $1,976.00

Paid Company Retreats

Total Additional Compensation - $13,268.00

Qualifications

• Bachelor of Science degree in a relevant field
• Strong technical support and software troubleshooting skills
• Proficiency in computer management and desktop support
• Knowledge of Microsoft Office and computer networking
• Familiarity with VPN, TCP, SCCM, and GPO
• Experience with Mac OS and Windows operating systems
• Excellent communication skills and military background preferred

Job Type: Full-time

Pay: $36,400.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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