Job Description

Overview

· Determine the transit mobility needs of passengers wishing to use accessible public transit, using a phone and in-person interview process that assesses passenger needs and educates them about mobility options at PSTA and within Pinellas County.

· Assist with administrative support tasks relating to mobility assessments and the Paratransit, Transit Disadvantaged, and other mobility program passenger databases.

Responsibilities

· Conduct client mobility needs assessments, phone and in-person interviews, as well as related transit mobility assessment (transit walk) and medical verification to support all applications for PSTA Access (ADA paratransit) eligibility.  

· Discuss transit mobility options with applicants and help them access other accessible transportation programs.

· Provide applicants basic transit orientation training.

· Determine applicant ADA paratransit eligibility within 21 days of completion of each application. Determine eligibility for other PSTA mobility programs.

· Notify applicants in writing as to their eligibility status.

·  Compile and maintain all records and statistics associated with these services, including providing a written report containing observations, assessments, and recommendations with regard to each applicant.

· Enter passenger information in the mobility program database(s).

· Maintain records related to the application process, for inclusion in reports.

· Maintain client database files, updating information as needed, and notifying the contractors of changes in the database information.

· Assist with the processing of eligibility appeals.

· Facilitate travel training and transit orientation training for applicants.

· Assist with periodic updates to the PSTA Access, TD, and other mobility program application forms, brochures, and other informational materials.

· Conduct special projects as assigned by the Director or Mobility Services, ADA Compliance Officer, or Operations Manager of Eligibility.

· Participate in trainings and meetings as necessary. Perform other professional duties as assigned.

· Reports to work as an “essential employee” in emergency situations or disasters, acts of nature or major incidents.

Qualifications

· Education: High School Diploma or G.E.D. Associate Degree preferred. An equivalent combination of education, training and experience that demonstrates the knowledge, skills and ability to effectively perform the functions of this position may be considered.

· Experience:   Three (3) years of experience working with the transportation of people with mobility impairments in the context of public transportation or a specialized non-emergency transportation network; or three (3) years’ experience working with ADA program eligibility determination. Prefer two (2) years of related experience working with persons with disabilities or disadvantaged persons.

KNOWLEDGE SKILLS & ABILITIES

· Knowledge of:   public transportation, accessibility, and the requirements of ADA Complementary Paratransit service; detailed knowledge of mobility issues for passengers with disabilities; knowledge of travel training principles, and general knowledge of mobility options in the Pinellas County area.

· Skilled in: One-on-one interviewing and assessment, effective and thorough experience with passengers who have disabilities, excellent conversational interpersonal skills, detailed and accurate note taking during interviews, data entry, verbal and written communications, computer and software knowledge, Microsoft Office suite, report writing, and efficiently and respectfully serving diverse customers who are elderly, low income, and/or have disability.

· Abilities:   Strong conversational skills; a keen observer; thorough; inquisitive; attention to small details; excellent judgment; speaks and writes clearly and effectively; establish and maintain effective working relationships; utilize software and database programs; follow rules and procedures with high level of accuracy and consistency.

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