Job Description

Bookstore Movers seeks someone with obsessive attention to detail who likes to get things done. We want an energetic manager who can efficiently dispatch 15 trucks while maintaining a personable approach with our moving crews. Daily dispatch and operations are the core of a successful moving company, and we need an operations manager to join our team who can execute this process with precision.

The Operations Manager reports to the Director of Operations and is responsible for daily dispatch, managing daily operations, managing movers, maintaining accurate records, and ensuring the successful execution of all moving jobs at Bookstore Movers. The Manager will be committed to upholding the values of kindness, honesty, and quality work that define our mission.

Key Responsibilities:

• Coordinate morning dispatch, staffing, and logistics. Identify and troubleshoot daily issues. Ensure moving jobs are successful. Complete daily closing duties as necessary.
• Supervise, train, and motivate our movers to ensure high levels of performance, professionalism, and customer service.
• Provide prompt, clear, and accurate communication to co-workers and customers, and keep immediate supervisor fully informed as needed.
• Address customer concerns promptly and professionally, and prioritize our reputation for customer satisfaction.
• Maintain accurate records of all operations, including checking off daily tasks and recording daily job and personnel information, incident logs, and truck maintenance needs.

Operations Manager Job in Detail:

Assist with daily operations:

• Dispatch - ensure crews are on time to jobs and have the necessary materials, equipment, and information to successfully complete their moves.
• Crew Checks - contact crew throughout the day. Solve any issues and record details on unusual situations. For example: find additional staff, dispatch materials, assist in disciplinary issues, and coach Crew Chiefs in customer interaction.
• Truck Upkeep - conduct daily truck inspection for organization and cleanliness. Update vehicle status and remove trucks from the field if necessary. Ensure Crew Chiefs complete regular DVIRs.
• Maintain Office and Warehouse Space - participate in common area cleaning and projects around the office, warehouse, yard work, truck maintenance, simple repairs, and any reasonable tasks associated with maintaining the property.
• Field Visits - make regular quality checks to job sites around the city.
• Record Keeping - ensure information is recorded in the company’s internal system as it occurs, including truck accidents, crew injuries, tardiness, and crew feedback.
• Communication - communicates promptly and directly with our Customer Logistics team and customers via email, phone and messaging. Training - participate in mover training and orientations.

Act as an emergency problem solver:

• The Operations Manager is responsible for operations during the day and will use good judgement when handling emergencies, difficult customers, employees and any unusual situations. They will make decisions and take quick and decisive action while keeping senior management informed.
• Each Operations Manager is the last resort replacement driver and mover for a move, and must be willing and able to drive the truck and act as Crew Chief should the need arise.
• As this position can require last-minute troubleshooting, the Operations Manager should be able to work extended hours if needed in order to complete a job.

Minimum Requirements:

• BS/BA in Business, Logistics, or relevant experience.
• Minimum 5 years experience in Logistics or Residential Moving Industry, and a minimum of 3 years of management experience.
• Strong analytical and problem-solving skills.
• Ability to multi-task in a fast-paced environment, excellent time management skills, and attention to detail.
• Excellent communication, both verbal and written, at all levels of the organization.
• Ability to travel within the DC Metro area with little notice, as needed. You must have a valid drivers license and the ability to get a Medical Card issued by the Department of Transportation.
• Experience driving 16’ and 26’ box trucks.
• Experience with various computer programs including Google Docs and Google Sheets, and ability to learn new programs quickly including our proprietary CRM system.
• Ability to lift and move heavy objects as needed, and work in various environmental conditions.

TO APPLY please email your resume, as well as a cover letter telling us a little about yourself and why you think you would be a good fit for Bookstore Movers. Also, tell us something unique about yourself. We're an unusual company and we'd like to know a way in which you stand out from the crowd. Please submit information to [email protected]; no calls please.

Bookstore Movers is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

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