Personal Injury Case Manager Job at Parnall Law Firm - Hurt? Call Bert, Albuquerque, NM

ZjRXSWFuRWRtVzN0TE52Z3lENE9jWkNERGc9PQ==
  • Parnall Law Firm - Hurt? Call Bert
  • Albuquerque, NM

Job Description

Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Pre-Litigation Case Manager to join our growing team! Apply today learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico’s best places to work year after year.

Location: Albuquerque, NM (in office), those residing outside this area will be considered for a remote position.

Job Type: Full-Time

Benefits:

Health, dental, & vision insurance

Life and long-term disability insurance

401(k)

PTO/Select paid holidays

Opportunities for community outreach

A positive, fulfilling, caring environment where learning and growing are encouraged

In-office health bar

Annual company goal trip

MISSION STATEMENT

To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.

To work and motivate team members according to the values of Parnall Law Firm.

RESULTS / OUTCOMES (What you must get done.)

  • Attend weekly firm wide huddle every Monday morning at 8:00
  • Attend daily team mini huddle Tuesday through Friday at 8:00 am
  • Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
  • Contacting new clients within 24 hours of being retained to complete intake questionnaire.
  • Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time.
  • Make sure outstanding tasks do not exceed 50 at any given time.
  • Completing the case analysis within 3 weeks of having insurance confirmations.
  • Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
  • Submitting demand letters within 2 days of approved client authority.
  • Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline.

DUTIES/RESPONSIBILITIES

  • Be familiar with each case in your caseload.
  • Posting all case information and case dates in SmartAdvocate.
  • When necessary, help with property damage claims
  • Speak to adjusters
  • Ensuring health insurance subrogation claims are opened timely, (or getting authority to NOT open them)
  • Ensuring Medicare subrogation claims are open timely on the portal
  • Review and update/edit evaluation forms and demand packages before attorney meets with client.
  • Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol.
  • Calendar all case information pursuant to the calendaring protocol.
  • Answer incoming calls via the Final Call Group
  • Perform backup intake calls in accordance with intake protocol.
  • Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings.
  • Work with all staff assigned to your cases to move the case to a desired conclusion.
  • Keep client updated with copies of file documents.
  • Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.)
  • Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
  • Follow and maintain all firm policies and procedures.

COMPETENCIES

  • Exceptional communication skills, verbal and written.
  • Empathy for our injured clients.
  • Confidence and motivation to exceed expectations.
  • Professional attire and demeanor.
  • Desire to learn, develop, and motivate team members.
  • Team player.
  • Ability to thrive in a rapidly changing environment.

REQUIREMENTS

-2 years personal Injury case management experience

Parnall Law Firm is an Equal Opportunity Employer

Job Tags

Holiday work, Full time, Remote job, Day shift,

Similar Jobs

TrueCare

Clinical Dietitian- Pediatric & Family Nutrition Job at TrueCare

 ...Are you a passionate Registered Dietitian eager to empower pediatric patients and their families with the knowledge and tools to thrive? At [Organization Name], were looking for a dynamic RD to inspire healthy eating habits, provide expert nutrition counseling, and shape... 

Solomon Page

Office Assistant Job at Solomon Page

 ...employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to...  ...inquiries and questions. We believe in excellence in all we do and accept nothing less. You...  ...management skills, as well as strong data entry skills If you meet the required... 

Norman Regional Health System

Surgical Technologist I - 12hr shifts Job at Norman Regional Health System

 ...assistance program and scholarship opportunities. Norman Regional Surgical Services consists of 24 operating rooms, with state of the art...  ..., neuro, GYN, orthopedics, ENT and vascular access. Our scrub techs demonstrate teamwork, ensuring the sterile environment is... 

St. Joseph's Health

Registered Dietitian Job at St. Joseph's Health

&##127775; Calling All NICU Nutrition Superstars! &##127775;&##128118; Registered Dietitian NICU Focus | Full-Time | Day Shift | $2,000 Sign-On Bonus! &##127868; Tiny patients. BIG impact. If youre passionate about neonatal nutrition and ready to help our littlest... 

CRG

Executive Assistant Job at CRG

 ...town halls or large company events). Professional presence will work closely with Directors and VPs. CRG Benefits CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment. Benefits Options: ~...