Job Description

We're looking for an enthusiastic and driven Product Specialist to join our team! If you have strong customer service skills and enjoy helping others, this my be the role for you! You will be working with architects, mechanical and HVAC contractors, building owners and condo associations to provide solutions for a variety of residential and commercial construction projects. If you're excited to work with cutting-edge products and have a keen eye for market trends, this could be the perfect role for you!

Key Responsibilities:

• Conduct in-depth market research, including surveys, desktop research, emails, and calls to analyze trends.
• Build and maintain strong relationships with customers and provide excellent customer service by resolving product-related issues and addressing queries promptly and professionally.
• Lead product demonstrations and training sessions for clients, owners, design firms, engineering teams, and staff.
• Collaborate with design and engineering teams to strategize and plan for product releases and events.
• Stay updated on new product offerings and assist with planning and promoting new launches.
• Identify and explore new market opportunities to drive growth.
• Attend workshops, sales, and marketing refresher courses to enhance your expertise.

Qualifications:

• Minimum of 2 years of experience in a customer-facing role.
• Strong customer service and interpersonal skills with the ability to effectively communicate both verbally and in writing.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to thrive in a fast-paced environment and work well within a team.
• Can-do attitude with a focus on being a team player.
• Must be able to lift a minimum of 20 lbs.
• Must be willing and able to drive to our warehouse in Gastonia when needed.

What We Offer:

A collaborative and energetic team environment.

Opportunities for personal and professional growth.

A chance to work with exciting, cutting-edge products.

If you are eager to contribute to a great team, passionate about product knowledge, and excited to inspire others, we would love to hear from you!

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