Job Description

Sports Research seeking a detail-oriented Quality Associate with a background in nutraceuticals to join our dynamic Quality Department. This role will support quality assurance and control processes, ensuring compliance with Good Manufacturing Practices (GMP) and regulatory standards, including 21 CFR Part 111, for dietary supplements and health & wellness products. This full-time position requires working at both our San Pedro, CA headquarters and Torrance, CA warehouse, with one work-from-home day per week. Candidates with a passion for health, fitness, and wellness will thrive in our collaborative, fast-paced culture.

Responsibilities Include, But Are Not Limited To:

• Quality System Support: Assist in quality assurance procedures, identifying gaps in existing systems, and follow standardized processes to comply with 21 CFR Part 111, Subparts G, L, M, N and O.
• 3rd Party Testing: Create test request forms for finished dietary supplements, send out to correct third party lab based on product, track and follow up for timely results, review lab results against specifications, update spreadsheet, and save documentation.
• Out-of-Specification (OOS) Processing: Notify out-of-specification (OOS) testing findings to the Quality Manager for CAPA development, participate in OOS investigations, recognizing Assay's, and sending to specific 3rd party labs depending on the OOS.
• Material Receipt & Inspection: Verify and record incoming finished goods at the warehouse, inspecting materials for damage, photographing issues, and notifying appropriate parties per SOPs to ensure compliance with quality standards.
• Product Release & Rejection: Approve or reject incoming materials by confirming specifications and conducting visual inspections, supporting the release or quarantine of finished products in coordination with the Quality Manager and Warehouse Management Team.
• Retain & Stability Programs: Assist the Quality Control Associate with retain cage management, including destruction of expired products, and support the Quality Manager in executing the Shelf Stability Program.
• Label Retention & Returns: Work with the Quality Supervisor on label retention processes and collaborate with Warehouse and Quality Teams to manage product returns and disposition per regulatory requirements.
• Customer Complaint Assistance: Review and document customer complaints, collaborating with the Customer Experience Team to investigate issues, resolve product-related concerns, and escalate serious adverse events or manufacturer defects to the Quality Manager and Executive Team as per SOPs.
• Documentation & Reporting: Maintain accurate records of quality activities (e.g., receiving logs, complaint outcomes) and contribute to SOP updates, ensuring data integrity and compliance with electronic record standards.
• Cross-Functional Collaboration: Partner with Operations, Warehouse, and Customer Experience teams to streamline quality processes, enhance system clarity, and support product development and distribution workflows.
• Other Duties: Perform additional quality-related tasks as assigned, adapting to the evolving needs of the Quality Department.

Skills and Qualifications:

• 3+ years of combined experience in quality assurance and quality control within nutraceuticals and dietary supplements.
• 2+ years of customer service experience, demonstrating strong interpersonal and communication skills.
• Bachelor’s degree in a related field (e.g., Food Science, Chemistry, Biology) preferred; equivalent experience considered.
• Working knowledge of 21 CFR Part 111 (cGMPs for dietary supplements) and industry-standard guidelines for quality processes.
• Familiarity with SOPs, ISO-certified laboratories, and quality control systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace (Sheets, Docs, Gmail); experience formatting documents is an advantage.
• Experience with Wrike, Zendesk, or similar platforms.
• Strong organizational skills with the ability to manage multiple priorities and adapt to changing needs in a fast-paced environment.
• Analytical and problem-solving mindset, with a proactive approach to identifying and resolving quality system gaps.
• Ability to work collaboratively across departments and independently on assigned tasks.
• Excellent verbal and written communication skills in English; bilingual proficiency in English/Spanish is a plus.
• High attention to detail and ability to maintain confidentiality with sensitive documents.

Benefits:

• Free Medical, Dental, Vision, Life Insurance, and EAP Program for employee coverage.
• 401K with up to 4% company match.
• Accrued PTO, Paid Holidays, and Floating Holidays.
• One work-from-home day per week.
• Free company products.
• Room for growth

About Sports Research:

Sports Research is one of the largest privately held nutraceutical/dietary supplement health and wellness brands in the U.S. Established in 1980 and made popular by our flagship product, Sweet Sweat, we remain a family-owned and operated company dedicated to providing the highest quality products. As a leader in this industry, we are searching for exceptional talent to join our team and be a part of The Sport of Life!

Physical Requirements:

• Work primarily involves sitting or standing most of the workday, with frequent walking and use of stairs between office and warehouse environments.
• Typing and applying pressure with the fingers and palm, with substantial repetitive movements of wrists, hands, and/or fingers required for data entry and documentation.
• Ability to lift up to 50 pounds occasionally to handle materials during warehouse inspections or product handling.
• Clarity of vision at approximately 20 inches or less for analyzing data, inspecting materials, and extensive reading, primarily on a computer monitor or printed documents.
• Ability to hear, understand, and distinguish speech in person and on devices (e.g., computer, telephone), and to communicate effectively through spoken and written English.
• Travel between San Pedro, CA headquarters and Torrance, CA warehouse locations based on Quality Department needs.
• Warehouse work required, involving exposure to various weather and temperature conditions (e.g., heat, humidity, cold) in an open environment.

Working Conditions:

• This role operates across a collaborative office setting at San Pedro, CA headquarters (with desks, computers, stairs, telephones, and copy machines) and an open warehouse environment in Torrance, CA, requiring adaptability to varying conditions.

Sports Research is an equal opportunity employer committed to providing a diverse environment.

* Sports Research may update benefits at any time with or without notice.

**For Sports Research’s Career Privacy Statement please visit

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