Remote Technical Support Specialist Job at SugarCRM, Remote

ZVlhRFlIWWZuR2psS2Rya3pEVVBkSktFQVE9PQ==
  • SugarCRM
  • Remote

Job Description

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

The SugarCRM Support Specialist is an individual that is capable of addressing a majority of support issues raised by our partners and customers. The ideal candidate will maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support.

Impact you will make in the role:

  • Create ‘customers for life’ by delivering world-class support to our customers and partners
  • Be responsive, professional, and proactive in all interactions
  • Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
  • Troubleshoot and resolve installation, implementation, and production issues
  • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
  • Share your knowledge, experience, and best practices with the Support department
  • Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
  • Document known solutions for internal collaboration and public consumption

Required Qualifications:

  • 1+ years in a technical/application/software support and external customer-facing role
  • Must be knowledgeable in SQL
  • Must be fast learning and quick thinking
  • Must work well in a team environment
  • Proficient in written and spoken English

Desired Qualifications:

  • Linux-Apache-MySQL-PHP stack experience preferred
  • Experience with SugarCRM or other CRM/CX platforms strongly desired
  • Experience with SaaS applications strongly desired
  • Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
  • Experience with command-line interfaces
  • Experience with web technology stacks
  • Knowledgeable in a server-side scripting language

Location: This role is fully remote within Australia only, offering flexibility to work from home, on the road, or anywhere in between.

Jobicy job ID: 111321

Job Tags

Remote job, Full time, Work from home, Worldwide,

Similar Jobs

Blackstone Law, APC

Marketing Coordinator Job at Blackstone Law, APC

 ...Role Overview: As a Marketing Coordinator, you will help manage digital marketing initiatives through paid advertising, SEO, social...  ...drive inbound inquiries. Assist in optimizing and updating legal profiles (Avvo, Justia, FindLaw, etc.) for better visibility.... 

Summit Bridge Partners

Commercial Lines Account Manager (Remote in MA and RI Only) Job at Summit Bridge Partners

 ...Commercial Lines Account Manager (Mid-Market to Large Accounts)&##128205; Foxborough, MA 95% Remote (MA and RI ONLY)&##128188; Full-Time | $80K$100K Base Salary Were partnering with a well-established insurance organization thats seeking a Commercial Lines... 

Ultimate Staffing

Warehouse Specialist (Hiring Now!) Job at Ultimate Staffing

 ...A local distribution company is searching for a full time Warehouse Specialist for their Mesa office. This growing and successful company a convenient location in Mesa is searching for someone with the ability to perform the scope of responsibilities combined with the... 

Southwestern Law School

Reference Librarian (Hybrid) Job at Southwestern Law School

 ...innovation in legal education Open to new challenges in a fluid, collaborative environment Able to work occasional evening or weekend shifts A Juris Doctor degree from an ABA-accredited school (or foreign equivalent) and must obtain an MLS (or its equivalent)... 

Cypress HCM

Business Intelligence Analyst Job at Cypress HCM

 ...We have an exciting opportunity for a Business Intelligence (BI) Data Analyst with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of...