Job Description

Requirements:

• Bachelor’s degree
• Experience with research or following work processes (gathering requirements, capturing notes, documentation). Any clinical experience can work as well.
• Customer service experience. Ability to get people out of their comfort zone and be someone’s friend for a day. This person should enjoy working with people daily.
• Strong organizational, interpersonal skills, and attention to detail
• Demonstrated ability to remain calm in stressful situations.
• Demonstrated ability to remain adaptable and flexible in stressful situations.
• Demonstrated ability to proactively identify and solve problems.
• 1+ year of experience with Windows and macOS

Plusses:

• Experience with virtual reality systems, cameras and optical systems, lighting systems, and audio systems

Day-to-Day

The Research Associate will collect face and body data gathered from large-scale capture domes and VR headsets by:

• Staging and setting-up equipment for the study, which may include engaging with engineering, external equipment vendors, internal and external safety evaluators, and the research study team to ensure the equipment is set up properly.
• Conducting the study, including participant coaching and interaction, operating complex, experimental capture systems, and debriefing with team leadership as necessary
• Performing basic troubleshooting of capture systems (hardware and software) and escalate any bugs or issues using internal tools.
• Providing research study support, including data collection, tracking of participants, and tracking of equipment and procedures.
• Contributing to and/or update existing documentation.
• Serving as a participant for studies and being captured in various systems as needed.
• Completing project work related to captures such as recording and updating capture scripts.
• Attending all required trainings, meetings, and standups
• Providing feedback for process improvement areas

Expectations for Success

To be able to successfully execute on the day-to-day responsibilities above, the Research Associate is expected to:

• Review SOPs and other any other relevant documentation and consult with the responsible Lead for any questions or clarifications in advance of the capture.
• Stay up to date with process and SOP changes for frequently used systems.
• Arrive on-time for captures and allow additional time, if needed, to review unfamiliar systems or SOPs and for operational set up
• Arrive on-time and prepared with relevant information or materials for all required trainings, meetings, and standups.
• Approach each capture and project with ability and flexibility. Be prepared to quickly pivot to new tasks, approaches to capture, or steps in documented processes to keep the team moving forward, even during blocking events.
• Provide a comfortable and professional experience for participants (both internal and external) through all interactions including providing updates and breaks during troubleshooting or other capture-blocking events.
• Ensure highest quality and accuracy of data captured by maintaining a sterile and distraction-free capture environment.
• Escalate any issues to the Engineer Team and properly documenting, in-detail, the nature of the issue.
• Address any areas for improvement of the capture process in scheduled meetings and/or via internal feature request tools.
• Identify (or partner with the Team Lead(s)) projects and tasks that can be completed during larger blocking events and during planned and unplanned system downtime.

Location : 100% On-Site – Strip District, Pittsburgh, PA

Hours : 40 hours per week, some evenings required. No weekends.

Compensation : $21/hour

Paid Time Off/ Paid Sick Time : 15 Days/ 120 hours starting day 1

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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