Job Description

Job Title: Operations Manager

Location: Cicero, IL

Job Summary:

The Operations Manager will oversee daily operations, staff management, and strategic sales efforts at the Cicero branch. This role is crucial in driving growth and profitability by developing new business opportunities and maintaining client satisfaction. The Operations Manager will balance branch operations with aggressive sales initiatives, aiming to expand the client base and achieve company growth targets in the staffing industry.

Key Responsibilities:

Branch Management and Team Leadership:

• Oversee sales team and branch staff per business need.
• Lead, supervise, and motivate branch staff, including recruitment, training, and performance evaluations.
• Foster a productive, customer-focused, and compliant work environment.
• Implement best practices and standard operating procedures to improve branch performance and team efficiency.

Sales and Business Development:

• Drive New Client Acquisition: Develop and execute sales strategies to expand our client base. Actively identify and pursue new business opportunities in various industries needing staffing solutions.
• Account Management and Client Retention: Build and maintain strong client relationships through proactive account management. Address client inquiries, resolve issues promptly, and ensure high satisfaction levels to drive client retention and loyalty.
• Sales Target Achievement: Collaborate with the branch team to meet and exceed sales targets. Utilize sales metrics to monitor performance, adjusting strategies as needed to meet business goals.

Market Research and Competitor Analysis:

• Conduct regular market research to stay informed about industry trends and competitor activities. Adjust sales tactics to maintain our competitive edge in the staffing market.

Operations Oversight:

• Coordinate daily branch operations, including staffing workflows, compliance, and quality control.
• Manage branch budgets, inventory, and reporting to align with company goals and operational efficiency.
• Ensure compliance with industry regulations and company standards to uphold our reputation in the market.

Strategic Planning and Performance Analysis:

• Analyze operational and financial performance metrics, using insights to optimize branch operations and profitability.
• Report regularly on sales, operational metrics, and branch performance to senior management.
• Develop and implement improvement plans for sales processes, customer service initiatives, and operational efficiencies.

Qualifications:

• Bachelor’s degree in Business, Management, Sales, or a related field (or equivalent experience).
• 5+ years of experience in operations and sales management, ideally in the staffing or service industry.
• Proven track record in sales, business development, and client relationship management within a results-driven environment.
• Strong leadership skills with experience in staff management, sales strategy development, and team performance optimization.
• Proficiency in budgeting, forecasting, and operational analysis.

Working Conditions:

• Primarily office-based, with potential client site visits and occasional travel for company meetings.
• Flexibility for extended hours to meet client demands and operational needs.

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and retirement plan options
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Sales: 5 years (Required)
• B2B sales: 4 years (Preferred)
• Operations management: 4 years (Preferred)
• Management: 5 years (Required)
• Team management: 3 years (Required)

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