Job Description

Who We Are:

Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

Internal Communications is a People Services mission at Bandwidth. The Senior Internal Communications Partner supports the company’s internal communications and culture efforts, fostering engagement among employees, and helping share Bandwidth community and the company culture through effective storytelling and communication skills. This role requires autonomy, discernment, strong writing and creative thinking to execute impactful communications that bring people together.

The Communications Partner will play a senior role in autonomously executing internal communications initiatives for their assigned internal teams and the company as a whole, including writing and producing the monthly global newsletter, independently planning and delivering quarterly and annual communications projects and programs, and guiding internal leaders in creating engaging internal communications for their programs.

The position requires excellent written and verbal communication skills, strong consulting abilities, a collaborative mindset, with strong project management skills and the ability to manage multiple tasks and meet deadlines. Candidates should demonstrate strong organizational skills, proactive problem-solving abilities, and familiarity with internal communication channels and platforms. Basic experience in digital photography and videography is a plus.

What You'll Do:

• Creating and distributing the monthly global newsletter, including collecting content and coordinating approvals.


• Consult with and guide other leaders in delivering cross-functional internal communications initiatives and take an independent senior advising role in the creative development of People Service programs across functions.


• Drive and own storytelling across existing channels (Intranet, Slack, email, newsletters, podcasts, videos, blog posts, social media) by mining, drafting and curating content.


• Highlight employee stories and initiatives that align with our mission by partnering with senior business leaders inside and outside of People Services. Develop and mentor ghost writers and ambassadors in the business who would like to contribute.


• Partnership and collaboration with senior leaders to promote employee programs such as our Whole Person Promise, Quarterly Challenges, Epics, through internal communications.


• Recommend and spearhead communications and drive writing projects and editing for our Events, Learning and Development, Whole Person, Ohana Child Development, Senior Leadership and occasionally operational teams.


• Help write and produce our Annual Awards Program and contribute to the Quarterly All Hands Meetings, Annual Sales Meeting and Annual Customer Meeting (REVERB). 


• Craft clear and engaging messages that align with our mission and values.


• Develop communication plans and messages for specific projects, ensuring alignment with diverse employee audiences globally.


• Monitor and gather basic metrics on the performance of internal communications and share insights with the team.


• Ensure employees stay informed through timely and consistent updates on internal initiatives and programs.


• Originate creative ideas to enhance communication channels and methods to better connect with employees.


• Partner with other Communications team members to capture photography, videography, b-roll, stories and other content that drive the Communications Mission and initiatives.


• May include occasional international travel to Europe and office locations in the US.

What You Need:

• Bachelor’s degree in Marketing, Communications, Business, or related field


• 5-7 years on a communications team, preferably an internal comms team, for a for-profit company


• Strong Written and Verbal Communication Skills: Ability to draft clear, engaging, and grammatically correct communications tailored to diverse audiences.


• Creativity and Storytelling: Interest in finding creative ways to communicate messages and tell compelling stories across various formats and channels.


• Attention to Detail: Strong organizational skills to manage multiple tasks and ensure accuracy and consistency in all communications.


• Basic Understanding of Internal Communications:  Familiarity with common tools and channels (e.g., Intranet, email, Slack) and a willingness to learn new platforms.


• Collaboration and Teamwork:  Ability to work effectively with cross-functional teams, gather input, and maintain positive working relationships.


• Adaptability and Problem-Solving : Flexibility to adapt to changing priorities and think critically to resolve challenges as they arise.


• Time Management: Ability to meet deadlines and manage time effectively in a fast-paced environment.


• Analytics Awareness: Basic understanding of how to measure the impact of communications (e.g., engagement metrics) and a willingness to learn evaluation techniques.


• Commitment to Mission and Values: Enthusiasm for the organization’s mission and dedication to fostering a positive and inclusive employee experience.


• Technical Proficiency:  Familiarity with basic office tools (e.g., Microsoft Office, Google Workspace) and an eagerness to learn communication-specific tools (e.g., Canva, SharePoint).

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.


• All new hires receive four weeks of PTO.


• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.


• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.


• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.


• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

#SJ

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