Job Description

Position Summary

The Sr. Manager, Convention Sales is responsible for the lead generation and hotel booking production for convention sales self-contained accounts from the West Coast territory. Maintains in-market and timely contact with customers and San Francisco self-contained meetings hotel salespeople. Also, refers any citywide business for Moscone Center from assigned territories to the Director, Citywide Accounts for the appropriate territory to maximize new and repeat convention business for the City and County of San Francisco. The Sr. Manager is responsible for the management of administrative associates.

What You’ll Be Doing

• Responsible for soliciting and booking self-contained hotel group business for San Francisco hotels with primary focus on booking hotel room nights in assigned territories.
• Responsible for working with customers, assisting them with navigating hotel and venue products, keeping close contact with the customer and hotels to confirm group business.
• Generate self-contained group leads and bookings
• Responsible for achieving or exceeding room night booking goals.
• Work efficiently to ensure leads and revisions are communicated to appropriate hotels/venues in a timely fashion.
• Develop, implement, and execute territorial sales plan and strategies, demonstrating an understanding of the overall market (e.g. hotels’ strengths and weaknesses, economic trends, supply and demand, etc.).
• Work collaboratively with San Francisco Home Office and Regional Sales Offices and assist with selling, implementation, and follow-through of group sales strategies.
• Actively solicit and maintain accounts in assigned territories by conducting direct sales efforts through bids, targeted sales missions, sales calls and participation at tradeshows/conferences and industry activities that are designed to reach group meeting planners.
• Partner with hotel sales teams on sales calls to exchange knowledge and better understand each hotel’s needs.
• Be an active member of local market industry organizations (i.e. MPI, PCMA, etc.).
• Arrange and participate in client appreciation events for meeting planners headquartered in the designated geographical territory.
• Conduct follow up sales calls as a result of direct sales activities.
• Create and submit a detailed call report prior to and after sales trips.
• Track and report personal sales results.
• Produce detailed expense reports.
• Handle all clients from initial contact through booking. Maintain detailed records of all client interaction utilizing CRM system.
• Uncover new business not in our database.
• Interface with hotel and other San Francisco Travel partners to facilitate efficient and thorough follow up based on these fields.
• Arrange site inspections of San Francisco and accompany clients when appropriate.
• Maintain records of all client contact, traces, and account management in the CRM system.
• Obtain feedback on quality of the client experience by sending out surveys.
• Document all pertinent file activity in CRM.
• Carry out periodic assignments of special promotional activities.
• Participate in and attend San Francisco Travel sponsored events.
• Give oral sales presentations as needed.
• Other duties may be assigned.

Qualifications

Education and Experience

• Education and/or training equivalent to college graduate.
• 5+ years related experience in Hotel, DMO or Convention Center Sales
• Degree or experience in business administration and/or hospitality management a plus.

Skills and Abilities

• Self-motivated individual with proven record of sales ability
• Strong organizational, interpersonal and computer skills necessary.
• Ability to communicate and work well with others in a professional office environment.
• Ability to handle multiple priorities and meet deadlines while being detail oriented. 
• Outstanding written and verbal communication skills.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Proficiency with Salesforce, Eventbrite, Box and/or Concur a plus.

Compensation

• Salary Range: $115,000–$130,000 base compensation annually
• Additional opportunity for annual incentive compensation based on performance and organizational results

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work week may occasionally exceed 37.5 hours. Must be available to periodically work evenings, weekends, and occasional holidays as needed.
• Must be able to travel domestically as required.
• Must be able to occasionally lift up to 50 pounds.
• Operates computer and other office equipment. 

Work Environment

San Francisco Travel’s headquarters is located in the heart of the financial district boasting 360° views of the city. The work environment is fast-pasted, dynamic, as well as fun and rewarding. As the official Destination Marketing Organization, employees truly feel part of the city, taking care in their work, knowing it is contributing to the economic development of San Francisco.

While promoting one of the greatest cities in the world, we have plenty more to offer

• Generous vacation policy. You’ll get more than the typical 10 days.
• Employees of San Francisco Travel are required to be in the office a minimum of 4 days per week per company policy, which is subject to change. 
• Aside from all the national holidays that San Francisco Travel observes, you get a day off for your birthday that you can use any time of the year.
• You get a pension. We will contribute and help you prepare for your future.
• Premium healthcare plans.
• Cell phone credit. We’ll subsidize the cost of your phone plan.
• Monthly commuter allowance.

Why Join Us

San Francisco Travel Association offers a dynamic and collaborative work environment with opportunities for professional growth and development. As part of our team, you will play a key role in promoting San Francisco and supporting the tourism industry in one of the world’s most vibrant cities.

If you think you are the right candidate for this position, please email us the following as

attachments

1. Cover letter (no more than a page, telling us why you’re the right person for this role)

2. Detailed resume of your relevant experience. Note that a resume sent without a creative

and functionally informative cover letter will only minimally be considered.

3. Future income requirements and/or expectations.

Send to the following email address: [email protected]

San Francisco Travel Association is an equal opportunity employer committed to diversity and

inclusion in the workplace. We encourage individuals from all backgrounds to apply.

To learn more about us, check out our website –

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