Job Description

The AFC Care Manager Supervisor is to provide day-to-day supervision to the Care Managers within the AFC Department to ensure the quality of services being delivered.

Responsibilities:

• Works in collaboration with the Program Manager and RN Manager to effectively supervise the case management component of the AFC program, to include weekly team meetings to maintain communication.
• Meets at least monthly on a 1:1 basis with AFC CM staff members to discuss cases and provide ongoing supervision.
• Maintains high quality of work completion by conducting records reviews, tracking progress notes, etc. Discusses any concerns or successes with the Program Manager and/or staff as necessary.
• Works in collaboration with the RN Manager to assign referrals and track progress towards program enrollment.
• Works in collaboration with the Program Manager and RN Manager to develop monthly AFC staff meetings agendas and run the meeting.
• Conducts home visits with staff as needed, either for coverage or as part of supervision.
• Manages and/or maintains a caseload as deemed necessary by the Program Manager.
• Ensures all documentation is complete related to enrollment or billing changes.
• Reviews accuracy of Prior Authorization and documentation.
• Works to ensure that the CM staff is in compliance with AFC regulations and NCQA requirements.
• Acts as the AFC SCO liaison for any new AFC SCO enrollments.
• Participates in staff interviews at the request of the Program Manager.
• Assist with new staff orientation and ongoing staff development.
• Conducts probationary and annual CM staff evaluations in accord with Agency policy and practice.
• Participates in program outreach on a regular basis.
• Accesses training opportunities that are pertinent to the AFC program.

Essential Functions/Qualifications:

• Must have a bachelor’s degree in human services or a related field of study. 
• Must have a minimum of two years recent experience working with elderly or disabled adults. 
• Background in supervision preferred.
• Valid driver’s license; maintain minimum insurance liability requirements; complete motor vehicle driving record check.

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