For more details, please connect with Ibad Ullah Khan at 971-431-1753 or email at [email protected]
Client: State
Job Title: Tier 2 Network Support Analyst
Start Date: ASAP
Position Type: Contract
Duration: 60 Months
Location: Albany, NY 12224 (Onsite)
Number of Hours: 40 hours a week
Interview Type: Webcam
Description: The Tier 2 Network Support Analyst must have extensive knowledge of network transmission principles, customer applications and solid troubleshooting techniques. Proposed resources should have specialties, and/or vendor certifications in various technologies. Some of the basic requirements of analysts at this level include but are not limited to, working knowledge of TCP/IP, SNMP, MPLS Routing protocols to include OSPF & BGP, as well as VPLS and VRF. These individuals must also have strong communication skills, both oral and written. Analysts with this skill set will provide OAG IT network advanced troubleshooting skills and the ability to rapidly identify and address issues. The Tier 2 Network Support Analyst must have an advanced skill set to diagnose problems in an environment with multiple layers of technology. The Tier 2 Network Support Analyst is also responsible for assisting with disaster recovery of the network components of the infrastructure if needed. The Tier 2 Network Support Analyst assists with trouble and request tickets received from the IT Service Center. The Tier 2 Network Support Analyst is accountable for customer satisfaction and resolving tickets in a timely fashion. The Tier 2 Network Support Analyst may be required to work off hours in addition to normal business hours. This may include weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency.
Education & Experience:
Or
Technical Experience:
Preferred:
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