Training Specialist Job at Swoon, Providence, RI

ZW9LUFlIa2FtbVB0TGRManp6OE1jSmVQRGc9PQ==
  • Swoon
  • Providence, RI

Job Description

🧠 About the Role:

We’re partnering with a leading organization in Cumberland, RI seeking a skilled Training Specialist to support their Customer Service Operations Contact Center . In this role, you’ll deliver impactful training to both new hires and current employees while also developing learning materials that help drive high-quality customer experiences.

This is a great opportunity to join a collaborative and fast-paced environment where your work directly contributes to employee success and customer satisfaction.

📌 Details:

  • Contract Length: 4 months
  • Pay Rate: $33/hour (W2)
  • Start Date: ASAP
  • Work Environment: 100% onsite, Monday–Friday

🎯 Key Responsibilities:

  • Facilitate instructor-led training (ILT) sessions onsite for new and existing staff
  • Design and update training materials: job aids, SOPs, eLearning modules, assessments
  • Collaborate with Subject Matter Experts (SMEs) and team leads to identify skill gaps and improve curriculum
  • Track and report on training effectiveness using assessments and feedback
  • Ensure all materials align with company processes, systems, and tools
  • Stay up to date on best practices in learning methodologies and delivery

Qualifications:

  • 5+ years of experience in training, instructional design, or learning & development
  • Experience delivering training in a call center or customer service environment is a strong plus
  • Strong communication and presentation skills
  • Proficiency in tools such as Microsoft PowerPoint, LMS platforms, and (bonus) Articulate or similar
  • Ability to work onsite full-time in Cumberland, RI

Job Tags

Full time, Contract work, Immediate start, Monday to Friday,

Similar Jobs

Favorite Healthcare Staffing

Licensed Social Worker Job at Favorite Healthcare Staffing

 ...currently seeking qualified full-time, direct hire Licensed Social Workers to join their team full-time! Check out the details below:...  ...Worker (LSW) in good standing Required experience: previous work in home healthcare, hospice, and/or case management, minimum 1... 

StatRad

C# Software Engineer Job at StatRad

 ...a talented and dedicated C# Software Engineer with a primary focus...  ...RESPONSIBILITIES Design, develop, and maintain applications using...  ...in the office and 2 days remote, with manager approval. Job...  ...career progress, ranging from entry level to experts in their field,... 

Corestaff Services

AR Clerk - Hartsville South Carolina Job at Corestaff Services

 ...top priority! Details: ~$20 per hour pay rate ~ Full Time ~ Contract - 3+ months...  ...~ Proficiency with Accounts Receivable Cash Application Software (for both US and Canadian...  ...payments. ~ Competence in reporting daily metrics and providing relevant reports to... 

Mountain Park Health Center

In-Clinic Outpatient Only OB/GYN Job at Mountain Park Health Center

 ...who provide high quality comprehensive obstetrical and gynecological services to women of all ages. As an Obstetrician Gynecologist (OB/GYN), you will provide outpatient Obstetrics & gynecology services including prenatal /postnatal care, birth control services, well-woman... 

Scientific Applications & Research Associates (SARA), Inc.

Semiconductor Packaging Technician Job at Scientific Applications & Research Associates (SARA), Inc.

 ...and emerging technology innovations in support of Commercial & Government organizations. We have expertise in RF, EMP, Pulsed Power,...  ...programs and new programs supporting the DoD, DoE, and their contractors. The Power Devices and Modules section is looking for an exceptionally...