Job Description
🧠 About the Role:
We’re partnering with a leading organization in Cumberland, RI seeking a skilled Training Specialist to support their Customer Service Operations Contact Center . In this role, you’ll deliver impactful training to both new hires and current employees while also developing learning materials that help drive high-quality customer experiences.
This is a great opportunity to join a collaborative and fast-paced environment where your work directly contributes to employee success and customer satisfaction.
📌 Details:
- Contract Length: 4 months
- Pay Rate: $33/hour (W2)
- Start Date: ASAP
- Work Environment: 100% onsite, Monday–Friday
🎯 Key Responsibilities:
- Facilitate instructor-led training (ILT) sessions onsite for new and existing staff
- Design and update training materials: job aids, SOPs, eLearning modules, assessments
- Collaborate with Subject Matter Experts (SMEs) and team leads to identify skill gaps and improve curriculum
- Track and report on training effectiveness using assessments and feedback
- Ensure all materials align with company processes, systems, and tools
- Stay up to date on best practices in learning methodologies and delivery
✅ Qualifications:
- 5+ years of experience in training, instructional design, or learning & development
- Experience delivering training in a call center or customer service environment is a strong plus
- Strong communication and presentation skills
- Proficiency in tools such as Microsoft PowerPoint, LMS platforms, and (bonus) Articulate or similar
- Ability to work onsite full-time in Cumberland, RI
Job Tags
Full time, Contract work, Immediate start, Monday to Friday,