Job Description

Title : VDI Administrator

Location: Location: Charlotte, NC / Ft Lauderdale, FL / Malvern, PA

Your Role:

 You will build and maintain Windows VDI images

 Maintain VMware Horizon solution on cloud and on-prem

 Support Azure Virtual Desktop solutions

 Package applications into AppStacks

 Provide L3 support for Windows non-persistent/floating VDI and Multi-session desktops

 Monitor VDI infrastructure via VMware and in house tools

 Monitor Service Desk queues and comply with quality guidelines when managing incidents.

 Respond and comply with escalation policies and procedures

 Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.

 Participate in weekend on-call schedule

 Resolve and document system errors and performance issues

 Perform root cause analysis of critical errors and outages

About You:

 You have 5+ years of experience in VMware Horizon VDI solutions

 Experience Deploying, Managing, Monitoring and Troubleshooting VDI environments

 Experience in VMware Horizon Cloud

 Good knowledge of Microsoft Azure public cloud

 Excellent communication skills; ability to collaborate with customers to find optimal solutions

Experience in any of the following, or similar, is a plus:

o Azure Virtual Desktop

o Microsoft Windows 10 multi session

o Microsoft FSLogix

o PowerShell scripting

o ThinPrint

o Basic Linux knowledge

 You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving

 You are able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team

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