Job Description

Description

Position at Petcare Hospital & Wellness Center

We are seeking a dynamic and motivated Practice Manager to join our team Petcare Hospital and Wellness Center!

Petcare Hospital & Wellness Center is looking for a compassionate, team-oriented Practice Manager to help lead our dedicated crew in Mill Creek, WA. If you love working with both people and pets and are excited to help shape a positive, supportive workplace—we’d love to meet you! 

For over 25 years, we’ve been proud to serve the Snohomish County community with high-quality care for cats and dogs. As a Thrive Pet Healthcare partner, we offer the close-knit feel of a neighborhood clinic with the resources and opportunities of a larger network. 

Our hospital is fast-paced, friendly, and rooted in honest communication, mutual respect, and a shared commitment to exceptional care. From wellness and dental services to surgery, we combine technology and compassion to make a real difference in the lives of pets and their families. 

If you're ready to grow your career in a place that truly values its people, we’d love to welcome you to the Petcare family. 

About You 

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement.    

Key to the PM’s role is the ability to create and maintain a positive culture and work environment, in alignment with the hospital’s plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, time management, and the willingness and capability to make decisions.     

The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.   

Responsibilities:    

• Oversee day to day operations of the veterinary hospital, ensuring efficient workflow and excellent customer service. 

• Manage inventory, including ordering, receiving, and maintaining adequate stock levels of medical supplies and pharmaceuticals. 

• Collaborate with the Medical Director (MD) and the veterinary team to optimize patient care and workflow. 

• Hire, train, and mentor staff members, promoting teamwork, accountability, and continuous improvement. 

• Provide support and guidance to team members, stepping in to assist whenever necessary. 

• Motivates staff and helps build and maintain morale. 

• Utilize feedback from clients, staff, and management to identify areas of improvement and implement appropriate changes. 

• Maintain accurate records and documentation related to hospital operations, finances, and inventory management. 

• Monitor financial performance, analyze key metrics, and identify opportunities for cost savings and revenue enhancement. 

• Promotes continuous quality improvement to ensure the practices’ success and achieve the vision. 

• Stay current on industry trends, best practices, and regulatory requirements related to veterinary medicine and practice management. 

Qualifications:  

• Bachelor’s degree in business administration, CVMP, or related field preferred. 

• Three years of supervisory experience required. 

• Three years or more of managing a veterinary practice required. 

• Demonstrated ability to show empathy towards clients and treat animals with respect and compassion. 

• Familiarity with inventory management and procedures. 

• Excellent communication skills both verbal and written. 

• Strong leadership skills and demonstrated commitment to team development and mentorship. 

• Capable of leading, managing, and coaching staff at all levels. 

• Ability to prioritize tasks, manage time effectively, and adapt to changing priorities. 

• Self-motivated and proactive with a positive attitude. 

• Willingness to learn and expand knowledge of veterinary medicine and practice management. 

• Ability to work collaboratively in a fast paced, team oriented environment. 

• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement. 

• Must have a availability during business hours, with occasional flexibility to accommodate hospitals’ needs. 

Benefits – our care in action 

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:    

• Competitive pay 

• 401(k) with employer match  

• Mental health resources, including 24/7 access to Lyra Health  

• Paid parental leave 

• Purr-ental leave for when you adopt a pet 

• Employer-sponsored childcare and elder care  

• Personalized care for every family-forming journey  

• Discretionary funds and FREE CE courses 

• Pet perks and veterinary service discounts  

• Student loan management tools and assistance 

Provide your best care with more bridges and less barriers.   

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.   

Support for you is as vital as the support you provide.   

About Thrive 

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.     

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.      

We believe that supporting our people is the key to helping pets thrive through every stage of life.     

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.  

Compensation negotiable based on credentials and experience with an annual salary starting at $80,000+/yr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.  

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