Job Description

Job Title - Associate Case Manager

Job Location - Required to be onsite 2-3 times a month at Cambridge, MA

Job Description Summary:

The Associate Case Manager supports physicians, patients and families as a member of the International Patient Services Team. Paired with a Case Manger(s), the Associate Case Manager supports the team through data updates to patient records, tracking case status, set-up of new patient referrals and patient/physician outreach. The Associate Case Manger will learn and master all skills of Case Management.

Primary Responsibilities Include:

• Assist Case management for all patients.
• Collaboration with case management team on ongoing support
• Support with site communication and documentation needs
• Support case managers in updating patient transitions within system
• Act in complete & total compliance with all laws, regulations and Client's policy.
• Understands and adheres to Client's Compliance/HIPPA regulations in every aspect of the job
• Position may require some travel.
• Ongoing updates to internal team on transitions

Desired Education and Skills:

• Bachelor’s Degree (general business, health sciences, public policy or other related degrees)
• 5 years of pharmaceutical or healthcare related experience
• Strong case management experience
• Patient focused and emotionally resilient
• Strong reimbursement background and experience
• Detail orientated and highly organized
• Ability to multi-task in a fast paced environment
• Strong listening, verbal and written communications skills
• Team orientated with a willingness to collaborate
• 5+ years of case management experience in a related field preferred
• Empathic and friendly with good communication skills
• Good organization and basic excel skills
• Strong listening, verbal, and written communication skills
• Highly interested in supporting patients and families
• Must enjoy working in a fast-paced, innovative environment
• Must be flexible, proactive, efficient, and team player.

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