Job Description

Are you looking for a new opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the Logistics & Supply Chain industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Account Specialist for a contract position! Interested? Get more details below.

• Worksite Location: El Paso, TX
• Compensation: $26.00-$30.00 per hour
• Schedule: Monday-Friday from 8am-5pm

What you’ll do as a Customer Account Specialist:

• Establish contacts and build relationships with customers to understand their needs
• Communicate proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
• Manage conflict and navigate difficult conversations with the customer using tact and diplomacy
• Respond to customer inquiries and provide updates related to exception management in a timely manner
• Ensure quality execution against expectations, identify issues, and implement solutions
• Review internal and customer data, inclusive of customer-aligned KPIs for quality and accuracy
• Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits
• Adopt and apply new tools and processes that improve overall workflow
• Utilize data/reporting to identify and improve service results to meet customer expectations
• Leverage technology for order statuses and initiate corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.)
• Execute customer workflows, preferences, and SOPs, and apply this knowledge to create efficient, cost-effective solutions for the customer

What you need to become a Customer Account Specialist:

• High School Diploma or GED required; Bachelor’s Degree from an accredited college or university preferred
• Customer Engagement Experience
• Ability to travel up to 5% (domestically)
• Strong attention to detail, accuracy, and problem-solving
• Demonstrated negotiation, collaboration, and influencing skills
• Basic proficiency in the Microsoft Office Suite of Programs

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:

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