Job Description

The Risk Management Director is responsible for the strategic oversight and execution of the company’s insurance and risk management programs. This role leads the development, implementation, and continuous improvement of policies and procedures that mitigate risk exposure across the enterprise. The Director will manage a team including the Sr. Risk Claims Analysts and collaborate closely with internal stakeholders, third-party administrators, brokers, and insurers to ensure effective claims management, litigation, risk financing, and compliance.

Responsibilities

Essential Functions of this Position:

• Insurance Program Management:
• Oversee the procurement, renewal, and administration of all corporate insurance programs (e.g., Workers’ Compensation, General Liability, Auto, Property, Cyber, D&O).
• This includes the areas of underwriting, claims management and safety/loss prevention

Claims Oversight:

• Provide leadership and direction for claims management activities, including high-severity Workers’ Compensation and liability claims. Supervise the Sr. Risk Claims Analyst and ensure alignment with best practices.
• Vendor and TPA Management:
• Manage relationships with third-party administrators, insurers, brokers, and legal counsel. Conduct performance reviews and audits to ensure service quality and compliance.
• Cross-Functional Collaboration: Partner with internal stakeholders including the Safety team, HR Leave Accommodations team, Legal, Finance, and Real Estate to ensure alignment on risk mitigation strategies, claims handling, and compliance with internal policies and external regulations

Data & Analytics:

• Analyze claims trends and risk exposures to inform decision-making and recommend improvements to safety and loss control programs.
• Develops and implement quarterly metrics for measuring and communicating the activity and progress.

Compliance & Governance:

• Ensure compliance with all applicable insurance regulations and internal policies. Maintain accurate records of risk-related expenses and exposures.
• Training & Communication:
• Lead training initiatives for business units on claims reporting, return-to-work programs, and risk awareness. Serve as a key advisor to senior leadership on risk-related matters.
• Team Development: Develop and manage the Risk Management Team, including hiring, coaching, development, performance management, and ensuring team is meeting department objectives.

Qualifications

Experience Requirement:

• 10+ years leading risk management activities
• Professional Designation such as ARM, CPCU or CRM preferred

Knowledge, Skill and Ability Requirements:

• Knowledge of insurance contract language, insurance underwriting, and claims processing
• Deep knowledge of casualty insurance, claims management, and multi-state Workers’ Compensation programs.
• Knowledge of OSHA and EPA regulations and potential risk involved
• Ability to develop, implement and evaluate loss-control programs
• Strong verbal, written, analytical, and persuasive skills and ability to interact effectively with all levels of associates and management
• Proficiency in RMIS platforms and Microsoft Office Suite (Specifically Excel).
• Handle multiple projects and deal with varying deadlines

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