Job Description

Join Our Team as a Center Operations Assistant at Illuminate!

About Us:

Illuminate is an expanding company dedicated to responsible and sustainable growth. We are committed to delivering personalized ABA therapy for children and adolescents diagnosed with Autism Spectrum Disorder (ASD). ABA therapy helps individuals with Autism improve socially significant behavior, following the principles of Behavior Analysis. Our extensively trained BCBAs, Case Supervisors, and Technicians collaborate closely with parents to create tailored treatment plans that address the distinct requirements of each child.

Job Description:

This is an on-site role. The primary responsibilities of the Center Operations Assistant position will include but is not limited to, tasks associated with the day to day administrative operations of the center. The Operations Assistant reports directly to the Clinical Director. This individual will represent “First Impressions” for BHW, as they will possess the ability to create a warm, inviting and welcoming presence for all that walk into our Illuminate center. This is a highly visible role in the organization and it is imperative that the incumbent be professional and punctual.

Key Responsibilities:

• Ensures the center is organized and presentable for families and clients.
• Greets visitors and clients upon arrival.
• Ensures center drop off and pick up policies and procedures are followed.
• Responsible for managing phone calls and correspondence (e-mail, letters, packages etc.) and forwards phone calls and correspondence to appropriate parties.
• Responsible for all shipping of packages for the center.
• Employee Support.
• Completes tasks as assigned by Operations and Clinical Staff.

What we offer for our Employees:

• Competitive hourly rates
• Benefits package
• The ability to learn and grow in the field of ABA, while receiving hands-on training & support!

Benefits for Full-time Employees:

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• PTO
• Referral program
• Paid Training

Qualifications:

• Minimum of a high school diploma or GED.
• Minimum of 1 year of experience in customer service and/or assistant work.
• Strong organizational and prioritization skills; ability to communicate effectively utilizing both written and verbal skills.
• Excellent communication skills.
• Excellent organization skills.
• Commitment to upholding the company’s mission and vision to the community.
• Previous work experience in office for children diagnosed with developmental disabilities or therapeutic services such as ABA, speech therapy, occupational therapy, and/or counseling (Preferred).

Compensation: $20.00 - $25.00 per hour

Expected hours: Full-time. Up to 40 hours per week

Schedule:

• Mornings, afternoons, and evenings
• Monday to Friday

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