Operations Assistant Job at Insight Global, Columbus, OH

Zll1RFlYWVpubXZtS2R6bnp6OEJkNUtGRGc9PQ==
  • Insight Global
  • Columbus, OH

Job Description

Insight Global is seeking sharp Operations Associates to join a growing financial services company's onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. As an Operations Associate contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence. The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.

Day-to-day responsibilities:

  • Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state
  • Document reviews include employment, income, identity, and tax documents
  • Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience
  • Build trust and cultivate borrower, investor, and colleague relationships
  • Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team

Required skills and experience:

  • 6+ months of experience in customer service, phone support, loan processing or similar at a Financial Institution or FinTech
  • Be available to work a minimum of 20 hrs per week including one weekend day and have the ability to flex up to 40 hours on a short notice based on operational needs
  • Ability to interpret written policy and procedures and apply to the present situation
  • Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner
  • Proven track record of excelling in a metric based environment

Job Tags

For contractors, Immediate start,

Similar Jobs

Celebrity Coaches, LLC

Service Writer Job at Celebrity Coaches, LLC

 ...We are looking for a detail-oriented Service Writer who will be responsible for communicating with drivers about their coach needs and creating repair orders. In this position, you will be expected to accurately document driver concerns and coach issues from pre and post... 

KPM LAW (Kalbaugh Pfund & Messersmith, P.C.)

Part-Time Remote/Hybrid Attorney - Workers' Compensation Claims (Virginia) Job at KPM LAW (Kalbaugh Pfund & Messersmith, P.C.)

 ...We want YOU to join our team! We are seeking several dedicated Part-Time Remote/Hybrid Attorneys to assist with preparing the defense of...  ...Strong written and verbal communication skills. Ability to work independently and manage tasks in a timely manner in a remote... 

NADG

Administrative Assistant Job at NADG

NADG is a privately owned, vertically integrated real estate platform with over $6 billion of assets under management. NADG is tactical and opportunistic and has been active in the acquisition and development/redevelopment of over 250 shopping centers, mixed-use and residential...

Edwards Lifesciences

Principal Biostatistician Job at Edwards Lifesciences

Imagine how your ideas and expertise can change a patient's life. We generate extensive clinical evidence to demonstrate the effectiveness and safety of our innovations and how our products transform patients' lives. As part of our Clinical Affairs team, you'll hone your...

Tandym Group

Social Worker Job at Tandym Group

 ...Position Overview: A respected outpatient substance use treatment center is seeking a Licensed Social Worker (LMSW, LMHC, LMFT, or CASAC) to join its interdisciplinary clinical team. This clinic provides medication-assisted treatment (MAT), individual and group therapy...